• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

Orbita Expands COVID-19 Chatbot Screener to Support Front-Line Response Demands

by Jasmine Pennic 03/27/2020 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print
Orbita Expands COVID-19 Chatbot Screener to Support Front-Line Response Demands

What You Should Know:

– Orbita expands COVID-19 bot solutions to support new front-line response demands, reaching millions in need.

– Deployed to your website as a text chatbot, educates patients and screens symptoms seamlessly across web browsers with content from the CDC and other clinically vetted sources.

– In addition to the screener and knowledge base, the navigator tool directs patients to custom endpoints such as virtual visits, appointment scheduling, a live chat agent, or educational materials.


Orbita today announces the expansion of its COVID-19 chatbot screen and knowledgebase solution offerings to support health systems, hospitals, employers, and government agencies now managing wide-ranging populations with limited resources in response to COVID-19. Using content from trusted sources including the Centers for Disease Control and Prevention (CDC) and Mayo Clinic, Orbita unveiled three new omnichannel solutions: COVID-19 Navigator, COVID-19 Health Check, and COVID-19 Employee Health Check. All provide capabilities for robust screening and knowledge base-driven question-answering.  With current customer deployments, Orbita technology is reaching millions. 

Expanded COVID-19 Chatbot Solutions

On March 17, 2020, Orbita announced the availability of its no-cost Orbita COVID-19 chatbot with a rich knowledge base designed to deliver COVID-19-specific screening and question-answering. 

Orbita has expanded its solutions to include:

Orbita COVID-19 Chatbot Screener and Navigator – To screen patients and direct them to the most relevant services including human agents, virtual visits, online scheduling, and specific patient education materials.

Orbita COVID-19 Health Checker – To support symptomatic and/or at-risk patients through secure assessments that can be delivered proactively through chatbot, text-message or phone calls at regularly scheduled intervals. One Orbita customer is checking in with a target population four times a day.

Orbita COVID-19 Employee Health Checker – For employers to screen, check on, and manage employee populations; to monitor employee health, direct employees to educational and supportive resources, and to provide clearance for work. 

Orbita’s COVID-19 Employee Health Check solution is supporting manufacturers and other essential businesses to keep their employees healthy and well-supported as they work around the clock to respond to this crisis. According to Ebong, many large employers are playing a critical role in supplying front-line responders with supplies and equipment. “They’re identifying a need to monitor and manage the health of employees who work both onsite and remotely from home,” she said.

 “Our mission around COVID-19 is to reach and help as many people as possible as quickly as possible. Working with our partners, we quickly saw the need to deliver solutions that go beyond the basic web bots that are now proliferating. There’s a true demand for solutions that delivers richer, more relevant experiences to support people across all stages of care and recovery and across all channels — including phone, text message, web, and mobile chatbot,” said Kristi Ebong, MPH, MBA, Orbita SVP of Strategy. “Some of the highest risk populations, especially our aging loved ones, can’t access chatbots. It’s critical that we have a way to check in with them throughout this crisis.”

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Chatbot in Healthcare, Coronavirus (COVID-19), Health Systems, Mayo Clinic, Orbita, Partners, Patient Education, risk, Virtual Visits

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Interview

Reach7 Diabetes Studios Founder Chun Yong on Reimagining Chronic Care with a Concierge Medical Model

Most-Read

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Evernorth Health Services Invests $3.5B in Shields Health Solutions

Evernorth Health Services Invests $3.5B in Shields Health Solutions

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

M&A:Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Femtech: Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

Sage Growth Partners Report: Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

Advancing Diabetes Care: Combating Burnout and Harnessing Technology

Advancing Diabetes Care: Combating Burnout and Harnessing Technology

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |