– Cleveland Clinic and GYANT, the patient connection and relationship management company, expand the relationship to digitally transform patient outreach and care after discharge.
– Cleveland Clinic is using GYANT’s AI-driven platform to boost virtual patient engagement post-discharge, helping patients receive support and resources following their hospital stay.
Cleveland Clinic and GYANT, the patient connection and relationship management company, announce a collaboration to enhance post discharge communication between patient and caregiver. As part of the collaboration, GYANT and Cleveland Clinic are digitally transforming the post-discharge process.
GYANT’S AI-Driven Platform Increased Hospital’s Patient Contact Rate by 39%
Cleveland Clinic first started working with GYANT to virtualize patient outreach in 2018 to complement their existing post-discharge call program. The combination of Cleveland Clinic’s care management processes and GYANT’s AI-driven patient engagement platform has since fueled a 39 percent increase in the hospital’s patient contact rate.
GYANT’s platform combined with live clinical engagement helps patients stay in touch with their providers, while also offering a more efficient patient and caregiver experience. This process allows more patients to receive the support and resources they need following their hospital stay and are escalated to a Cleveland Clinic caregiver should they require additional assistance.
Platform Expands to 10 Hospitals
As part of the expanded partnership, GYANT’s platform is now being utilized in 10 hospitals, connecting with hundreds of patients every month. This month Cleveland Clinic will roll out the solution within the Women’s Health Institute to help new mothers in the first weeks after giving birth.
Why It Matters
“Health systems are under tremendous pressure today to provide ever-more convenient access to care for patients while tightly managing operational costs,” said Pascal Zuta, CEO and co-founder of GYANT. “We’re proud to help accomplish both of these goals and look forward to connecting patients digitally with their care teams throughout the patient journey.