Vonage, a global business cloud communications leader, has launched a new Enterprise Service Package and APIs via Nexmo, the Vonage API Platform, designed specifically for the healthcare market. With APIs that align to strict healthcare guidelines, this new addition to Nexmo’s global Enterprise Plan provides healthcare businesses with consultative and development support, service delivery, and service level agreements (SLAs), to create custom solutions that deliver a secure, compliant and flexible patient care experience.
In an increasingly digital world, healthcare providers look to emerging technologies in digital health to augment their services and meet the changing communications needs of their patients. According to Gartner, “by 2023, 60% of healthcare consumers will have access to and control of their health data using a technology of their own choosing.”
Nexmo, the Vonage API Platform for Healthcare Market Overview
Healthcare professionals use Vonage’s Nexmo technology to connect with patients and clients in real-time via video, SMS or voice. The Nexmo APIs integrate directly with the tools healthcare professionals rely on every day, along with a host of specialized services in compliance with today’s privacy guidelines. These include tools such as the Nexmo Verify API to enable two-factor authentication fraud prevention services; and Nexmo’s OpenTok Live Video API, which enables telehealth capabilities via a real-time video platform that is HIPAA compliant with encrypted media streams and recordings, advanced security and detailed analytics.
The agility of Nexmo APIs allows healthcare professionals to add powerful communication functionality to their existing business applications to transform the way they connect with their patients – via video, voice, SMS, and chat – wherever the customer feels most comfortable.
Nexmo’s Healthcare-Driven Enterprise Service Package Use Cases
Nexmo’s healthcare-driven Enterprise Service Package and telehealth capabilities enable a broad range of use cases for healthcare professionals including:
· Doctor/Patient Virtual Health
· Mental Health Consultations
· Group Therapy & Support
· Expert Medical Collaboration
· Pre-Op Remote Visits
· Post-Op Home Monitoring
· Fitness and Wellness Tools
· Health Education
“In today’s healthcare, we must be able to dynamically connect the right patient with the right care team and the right resources. Many times, these specialists cross an entire region and multiple organizations,” said James Woodson, MD and Founder/CEO of Pulsara, a Vonage customer. “By incorporating Nexmo’s real-time, HIPAA-compliant OpenTok Live Video API, we provide our users one more way to connect during time-sensitive illnesses and injuries.”