Deloitte and Orbita are working together to transform the patient journey using DeloitteASSIST and the Orbita Voice platform. DeloitteASSIST is a voice-enabled patient communication solution where patients request assistance without the need to press a button.
Simply by speaking their request, nurses are alerted to their need, which routes requests to the right resource to meet the patient’s needs. DeloitteASSIST reimagines the patient assistance journey by facilitating data-rich communication pathways between the nurse and the patient.
Orbita Voice is the first enterprise-grade platform for developing and maintaining secure voice assistants, chatbots, and other conversational interfaces for healthcare applications. Orbita Voice provides tools and a framework that allow organizations to design, build, manage, and optimize Natural Language Processing (NLP) applications. With Orbita’s omnichannel publishing capabilities, organizations can efficiently deploy conversational application across all voice and chat channels including Amazon Alexa and Google Assistant as well as, web, mobile, text, IVR, and social platforms.
“Compared to web and mobile channels, voice applications are proving themselves superior for patient engagement. This comes at a critical time – when the healthcare industry seeks new ways to engage people in their own healthcare in order to prevent illness, identify disease early and minimize its escalation. We’re also seeing rapid consumerization of healthcare and significant concern about resources to care for a rapidly aging population. Voice technologies will change the way healthcare addresses some of these very real challenges. We’re thrilled to collaborate with Deloitte on continued innovation in this area,” said Orbita co-founder and CEO Bill Rogers.