When it comes to consumer engagement, other industries have had a significant head start. For years, retailers, banks, and other customer-centric organizations have been working hard on curating digital experiences that simplify, personalize, and secure interactions and transactions with their consumer base.
Accessing your savings account through an app is now the standard for millions of people. It’s second nature to use the chat feature on a clothing retailer’s website to get information
Read More
Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
5 Things Every Smart Operating Room Should Prioritize – Surgery
The healthcare industry is in the middle of deep digital transformation across every aspect of the patient journey. Technology has always been important in healthcare, but COVID-19 has accelerated advancements, improving the way care is delivered. The pandemic also increased patient interest in being more involved in their healthcare decisions. And when patients are more involved, they are typically more satisfied with their experience and have better health outcomes. From remote patient
Read More
Why Patient Portal Usability is Critical to Patient Experience
Improving patient experience is a primary concern for behavioral health providers today. A positive patient experience can keep clients returning, while a frustrating or confusing experience may push them away. With so much on the line, it’s important to get it right. One of the most powerful tools in a behavioral health practice’s arsenal is a user-friendly, highly functional patient portal. These portals are often clients’ main point of connection to a practice outside of appointments.
What
Read More
60% of Consumers Lack Immediate Access to Their Medical Records
What You Should Know:
- Carta Healthcare®, a pioneer in harnessing the power of clinical data, have announced the results of a survey regarding patient healthcare data access in the United States.
- The results reveal that 60% of consumers don’t have immediate access to their medical records, and another 17% don’t know if they do. Furthermore, 66% of respondents indicate they don’t know where their data goes after they leave their healthcare provider’s office.
Insights regarding data
Read More
Inflation, Recession Fears Increase Tension Between Healthcare Patients and Providers
What You Should Know:
- Weave (NYSE: WEAV), the all-in-one customer communication and engagement platform for small- and medium-sized businesses, today announced new research, the 2023 Healthcare Business Insights Report, which examines how inflation and recession fears are impacting small healthcare offices, the patient experience and the strength of patient-provider relationships.
- The healthcare industry has become increasingly more competitive in the last five years. The sheer
Read More
Authenticx Secures $20M to Enhance Customer Experience
What You Should Know:
- Authenticx, the new standard in healthcare for listening to customer voices at scale, today announced $20M in Series B funding led by Blue Heron Capital with participation from Beringea, 50 South Capital, High Alpha, Mutual Capital Partners, Signal Peak Ventures, Allos Ventures, Elevate Ventures and M25.
- The investment comes after a significant year of growth for Authenticx, which saw a 2.5x increase in ARR in 2022 and 64 new employees since July 2021, many
Read More
22 Executive Digital Health Predictions to Watch in 2023
Jon Bloom, MD, CEO and Co-founder of Podimetrics
From a digital health perspective, 2022 was a reset year for many and a serious reality check. We went from sky high growth to the sky is falling, and in 2023 I think this market correction movement will continue forward. To me, the biggest surprise of 2022 was that despite the market tanking, digital health companies continued to truck forward with huge deals. This includes massive acquisitions like Amazon and OneMedical, as well as deals like
Read More
Digital Maturity Is Six Steps Away. How Close Is Your Healthcare Organization?
The healthcare industry dragged sorely behind other industries in digital maturity just three years ago, according to McKinsey. Then, the pandemic shifted priorities and accelerated the progress of digital transformation by several years. No industry felt this shift as strongly as healthcare. With the rapid increase in telehealth appointments and remote care necessities, medical institutions faced the challenge of making several years’ worth of virtual enhancements in just a few months — if not
Read More
Exec Hires: UCM Digital Health Names Rondi Rabuse as President & COO
What You Should Know:
- UCM Digital Health, a digital health and telehealth provider, including a 24/7 emergency medicine triage, treatment, and navigation service, announced Rondi Rabuse as its newest president and chief operations officer.
- With over three decades of experience in the healthcare field, Rabuse will help drive and accelerate UCM’s strategic growth plans, further enhancing UCM’s mission to improve the patient experience by removing barriers to access and improving
Read More
20 Executives Share Health IT Predictions to Watch in 2023
We asked several healthcare executives to share their health IT predictions and trends for 2023.
Nate Maslak, the co-founder/CEO of Ribbon Health
Data Personalization: 38% of consumers want more personalized and inclusive healthcare options. In 2023, we’ll see a greater shift towards healthcare enterprises prioritizing this personalization, by innovating their current data infrastructure to show a range of information that lets a patient make an educated care decision based on what
Read More
