Healthcare leaders face an increasingly complex equation: higher patient demand, rising costs, and growing expectations for access and experience. Balancing these pressures has only become more difficult since the pandemic. Yet within this challenge lies a powerful but often underutilized lever for improvement: the contact center.
Traditionally seen as a back-office function, contact centers now sit at the heart of the care experience. They represent the new front door of healthcare. Long
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Health IT | News, Analysis, Insights - HIT Consultant
Longitude Rx to Deploy Innovaccer’s Gravity Platform to Unify Data and Boost Patient Access
What You Should Know:
- Innovaccer Inc., a healthcare AI company, and Longitude Rx, the specialty pharmacy company built by and for health systems, have announced a strategic partnership to accelerate specialty pharmacy innovation and improve patient outcomes.
- The collaboration addresses the significant complexity inherent in specialty pharmacy, which includes challenges across prior authorization, 340B compliance, and patient engagement.
- Through the partnership, Longitude Rx will
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Natera Integrates Oncology Testing into Flatiron’s OncoEMR® to Streamline Cancer Care
What You Should Know:
- Natera, Inc., a global leader in cell-free DNA and precision medicine, and Flatiron Health, a healthtech company focused on oncology solutions, have announced the integration of Natera’s oncology testing portfolio into OncoEMR®, Flatiron’s cloud-based Electronic Medical Record (EMR) platform.
- The two-way integration allows for seamless electronic ordering and results delivery of Natera's oncology tests, including the molecular residual disease (MRD) test
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AI Company Matic Extends Automation to Medical Coding and Billing
What You Should Know:
- Matic, the physician-founded AI company formerly known as Scribematic, today announced the launch of Codematic, extending its healthcare automation platform beyond documentation into medical coding and revenue cycle management.
- Built by physicians who understand the downstream impact of disconnected data, Matic transforms documentation into the foundation for clinical accuracy, operational efficiency, and financial integrity. The launch marks a major milestone
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AlohaCare & Aeroflow Health Expand Access to DME Across Hawaii
What You Should Know:
- Aeroflow Health, a pioneering healthcare company specializing in the delivery of medical products and services, has announced a new partnership with AlohaCare to provide patients with easier access to essential medical equipment across Hawaii.
- AlohaCare is a non-profit health plan founded by Hawaii’s Community Health Centers, primarily specializing in Medicaid insurance for underserved patients on Oahu, Kauai, Molokai, Lanai, Maui, and Hawaii Island. As the
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RapidAI Partners with Saudi Health Holdings to Deploy Deep Clinical AI Across 20 Saudi Health Clusters
What You Should Know:
- RapidAI, the pioneer in Deep Clinical AI and intelligent imaging, has announced a major strategic partnership and co-development agreement with Saudi Health Holdings Company (HHC), the largest healthcare provider in the Middle East.
- The collaboration names RapidAI as HHC’s enterprise provider of deep clinical AI, which will be implemented across HHC’s vast network of 20 health clusters spanning all regions of the Kingdom of Saudi Arabia. The technology will
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MedEvolve Acquired by Emergence: Accelerating AI-Powered Revenue Cycle Automation
What You Should Know:
- MedEvolve, Inc., a pioneer in AI-powered revenue cycle automation and analytics, today announced its acquisition by Emergence, an enterprise backed by The Pritzker Organization. Financial details of the acquisition were not disclosed.
- The strategic transaction combines MedEvolve’s proprietary Effective Intelligence® platform—which integrates workflow automation, analytics, benchmarks, and generative AI—with Emergence’s long-term orientation and deep
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M&A: Get Well and RhythmX AI Combine to Form Leading Care Delivery Platform
What You Should Know:
- Get Well and RhythmX AI, both part of SymphonyAI Group, today announced their combination into a single company: a powerhouse union that brings together advanced AI innovation with deep healthcare expertise to form the industry’s leading AI-native company dedicated to revolutionizing care delivery and patient engagement and improving financial performance for health systems.
- United by a shared mission, both organizations believe that transformative change
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The Role of Digital Signage in Patient and Provider Experience
Healthcare organizations spend incredible amounts of time and energy on improving patient and provider experiences. But the industry is currently under stress as it navigates financial headwinds while also trying to care for an increasingly nervous, anxious, and aging patient population. This is a challenging endeavor while also striving to provide the best care possible.
About one-third of healthcare executives say technology investments are a priority in 2025, with the adoption of
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The Rise of the AI Product Owner: Navigating Accountability in Healthcare Technology
Artificial intelligence in healthcare is moving into a new phase. What was once dominated by research pilots and one-off experiments is now becoming a matter of ownership. Hospitals, medical device firms, insurers, and digital health startups are no longer just testing algorithms. They are building, buying, and maintaining AI products with real accountability. This shift has significant consequences for regulation and for patient outcomes, and it raises questions about how the healthcare system
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