What You Should Know:
- As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs.
- This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions
Read More
Patient Engagement Survey Reveals Current Patient Preferences for Access and Convenience
What You Should Know:
- Stericycle Communication Solutions (acquired by Carenet Health in December 2022), an industry leader in patient engagement technology and solutions and a service of Stericycle, Inc. (Nasdaq: SRCL), recently announced the findings of its third annual U.S. Consumer Trends in Patient Engagement Survey, conducted by Ipsos, which surveyed 1,004 U.S. adults aged 18 and older.
- The survey examined patients’ current preferences when engaging with their medical providers,
Read More
Midsize/Large Practice Management 2022: Which Vendors Stand Out in an Established Market?
What You Should Know:
- Most practice management (PM) solutions have a long tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also
Read More
84% of Patients Prefer Front Desk to Tech Options, 87% Face Staffing Challenges
What You Should Know:
- A new study found 84% of providers say patients still schedule care with the front desk, and 73% rely on human calls -- despite all of the advances in communication. A full 87% say they’ve faced administrative staffing challenges over the last 12 months. Of those, one third (35%) found those staffing challenges have had a negative impact on staff morale, and about one in six (18%) noted it has led to longer wait times.
- The survey was commissioned
Read More
Real-World Study Uses AI to Identify Undiagnosed Dementia in Primary Care
What You Should Know:
- Rising to meet the formidable challenge of the timely diagnosis of dementia, research scientists from Regenstrief Institute, IUPUI and the medical schools of Indiana University and the University of Miami are conducting the Digital Detection of Dementia study, a real-world evaluation of the use of an artificial intelligence (AI) tool they developed for early identification of Alzheimer’s disease and related dementias in primary care, the setting where most adults
Read More
94% of Consumers are Satisfied with Virtual Primary Care
What You Should Know:
- For people who have used virtual primary care, the vast majority of them (94%) are satisfied with their experience, and nearly four in five (79%) say it has allowed them to take charge of their health. The study included findings around familiarity and experience with virtual primary care, virtual primary care and chronic conditions, current health and practices, and more.
- As digital health technology continues to advance and the healthcare industry evolves, many
Read More
Trust in Local Hospitals/Health Systems Increased During Pandemic
What You Should Know:
- NRC Health, the leading partner in building Human Understanding through personalized healthcare solutions and data-driven insights, released findings from its national Market Insights study that reveal that people trust local hospitals and health systems far more than they trust federal, state, and local government to handle the COVID-19 pandemic.
- NRC Health also found through its experience surveys that patients’ language preferences are a strong predictor of
Read More
KLAS Enterprise Imaging 2022: Which Vendors Are Delivering?
What You Should Know:
- Many healthcare organizations are working to expand and mature their enterprise imaging (EI) strategies to bring together more facilities and service lines. At the same time, both vendors and healthcare organizations are experiencing staffing and budget constraints, leading to a host of financial and operational difficulties. In this environment, some vendors are surmounting challenges and providing the partnership and innovation customers need, while others are
Read More
The Power of Strong Implementations: How HIT Vendors & Customers Can Lay A Foundation for Success
What You Should Know:
- Health systems are increasingly working to get the most out of their IT investments. Focusing on a strong implementation can have a huge impact. Analysis of KLAS data gathered from 2018–2022 suggests that the quality of implementations may be more important than the technology selected.
- The data primarily focuses on solutions that require complex, large-scale implementations (e.g., acute care EMRs, ERP solutions, patient accounting systems, and PACS solutions).
Read More
Merck Invests in Gesund, Launches Medical AI Platform on AWS
What You Should Know:
- Gesund, the company ensuring that medical artificial intelligence (AI) is safe and effective for all, today announced the securing of a strategic investment from Merck as well as a launch of a new commercial platform on Amazon Web Services Marketplace.
- While terms of the investment are not being disclosed, the news signals support for the company's approach as it launches a first of its kind commercial platform on Amazon Web Services Marketplace, immediately
Read More
