What You Should Know:
– ChristianaCare develops telehealth Employee COVID-19 Symptom Monitoring and Testing Program that allows employers to take proactive, responsible step to ensure workforce safety as they open for work.
– The program relies on ChristianaCare’s COVID-19 Virtual Practice and its award-winning CareVio care management program for daily bi-directional, secure text messaging.
– Currently, 12 employers in Delaware, Pennsylvania, New Jersey, Louisiana, and Arizona are using the ChristianaCare Employee COVID-19 program. These companies range from construction and transportation firms to health care facilities and nursing homes.
To help America get back to work safely as restrictions begin to ease from the coronavirus COVID-19 pandemic, ChristianaCare has developed a new virtual telehealth service for businesses and employers that provides daily monitoring of employees for COVID-19 symptoms, testing, if needed, and care for employees who test positive.
The Employee COVID-19 Symptom Monitoring and Testing Program is designed to increase safety and ease anxiety in the workplace by effectively monitoring employees’ health. For employees, it offers the convenience of access to a registered nurse to discuss their symptoms and the opportunity for a tele-visit with a provider. The program relies on ChristianaCare’s COVID-19 Virtual Practice and its CareVio care management program for daily bi-directional, secure text messaging.
How the Program Works
Prior to the start of work each day, employees receive a text message in English or Spanish with a few screening questions related to coronavirus symptoms. If employees indicate they have no symptoms, they receive an “All Clear” text that it is safe to report to work. If they indicate they have developed symptoms, they will receive a message that they are “Not Cleared” and should not report to work. A registered nurse from the CareVio team will reach out for further evaluation.
If the nurse identifies positive coronavirus symptoms, employees are urged to see a provider in ChristianaCare’s COVID-19 Virtual Practice through a tele-visit or visit their own primary care provider. If employees choose the COVID-19 Virtual Practice, they may be sent for a test. If the test is positive and they have symptoms of coronavirus, CareVio will monitor them several times each day to make sure they are improving. If symptoms progress, CareVio will arrange for another tele-visit with the COVID-19 Virtual Practice.
“Since the pandemic, the COVID-19 Virtual Practice and the CareVio team have provided invaluable support to patients, especially those who may not need hospitalization, but need monitoring at home to ensure they are managing their symptoms appropriately,” said Sarah Schenck, M.D., medical director of the COVID-19 Virtual Practice. “With the use of our video visit platform, we are able to deliver high-touch, high-tech care right from the convenience and safety of the patient’s home.”
The COVID-19 Virtual Practice began mid-March 2020 within ChristianaCare’s Center for Virtual Health. Through June 1, the practice has conducted more than 2,536 virtual visits with more than 2,070 patients.
Adoption to Date
Currently, 12 employers in Delaware, Pennsylvania, New Jersey, Louisiana and Arizona are using the ChristianaCare Employee COVID-19 program. These companies range from construction and transportation firms to health care facilities and nursing homes. All told, the program is monitoring nearly 5,000 people.