What You Should Know
Overall customer satisfaction with Medicare Advantage plans dropped 12 points in 2026 to 611 (on a 1,000-point scale), marking a 41-point cumulative decline since 2024 across all measured dimensions of the member experience, according to the JD Power 2026 U.S. Medicare
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JD Power Finds Medicare Advantage Satisfaction Drops as Members Demand Patient Advocacy






























































