A new type of purpose-built technology is necessary to manage patient relationships.
Customer relationship management (CRM) systems are commonplace in nearly every industry, though their use in healthcare is complicated. Healthcare is incredibly complex and unique in many ways, and many generic CRM or CRM-like solutions address only one or two elements of the patient journey, such as appointment scheduling and reminders, without factoring in personal needs and preferences, health histories,
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Health IT & Digital Health-Opinion | Op-Eds | Guest Columns | Analysis, Insights - HIT Consultant
Optimizing Patient Experience: How Virtual Offerings are Changing The Healthcare Climate As We Know It
Providing patients with a positive health outcome is always the priority for their healthcare provider. The journey to accomplishing this goal can often be an uphill challenge with many variables at play. Providers are tasked with not only delivering a positive health outcome but also with the patient experience and level of satisfaction as they make their way through their healthcare journey. Since the Covid-19 pandemic and the emergence of virtual healthcare, the healthcare industry has
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How AI is Transforming Rare Disease Diagnosis
Collectively rare diseases are anything but rare – they impact 30 million people in the US and ten times that amount globally. And 1 in 3 children suffering from a rare disease will not survive beyond the age of five.
One of the biggest challenges facing clinicians is making a quick, accurate diagnosis – on average patients visit eight physicians and receive two to three misdiagnoses before being correctly diagnosed, a process that takes US patients around 7.6 years, and is often referred to
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How Health Insurance Plans Can Track & Improve Member Engagement
The first step toward better health outcomes happens when people become proactive about protecting their own health and well-being. Proactive action rarely appears out of nowhere, though — most of us need some inspiration to start thinking about living healthier lifestyles.
That’s where health insurance plans have a real opportunity to help. Health plans can be that spark for their members: They can encourage healthier living while ensuring that members have access to the
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Can Technology Live Up to Its Promise for Clinical Trials?
By creating efficiencies with technology, CROs have an opportunity to build clinical trials of the future.
For many years, artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) had a reputation in the biopharmaceutical industry as flashy buzzwords, with little concrete evidence to back up their promise. Over time, this lack of understanding has created drawn-out anticipation, leaving many skeptical about the true value of these tools.
As the
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The Importance of Employee Recognition Programs in the Healthcare Industry
Hiring and retaining top-quality candidates in the healthcare sector has been a significant challenge. Aside from the risk of working around patients infected with diseases, as we saw during the COVID-19 outbreak, they are also faced with several difficulties. The healthcare industry needs effective and efficient retention strategies because of a talent shortage, high turnover rates, and heavy competition for top candidates.
Healthcare workers have a complex routine of responsibilities.
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Hybrid Healthcare and The New Normal: Biggest Adjustments for Healthcare Organizations
The adoption of virtual health has increased dramatically since March 2020, with 150 million telehealth claims in less than two years. Like other revolutionary innovations throughout history, healthcare innovation is necessitated by time — and unmet needs. So many struggled to create virtual care solutions during the pandemic, and many technology companies jumped into the telehealth space because of the unmet needs of patients. But the pandemic era is soon coming to an end, leaving telehealth to
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5 AI-Driven Healthcare Trends and Solutions in 2023
Enterprise-level healthcare is a massive business sector with seemingly infinite moving parts. With patients’ lives at stake, liability is huge, leaving little room for error. Yet human error is common in healthcare, and minor mistakes can cost millions in legal fees and lawsuits, not to mention risks to patient health. Healthcare enterprises are quickly embracing artificial intelligence solutions to mitigate loss, streamline operations, improve efficiency, and enhance customer
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Exploring The Value of Metaverse Use Cases in Life Sciences
What once seemed like science fiction, interacting with people across the world has become the new normal. While we have become increasingly accustomed to video calls and instant communication in recent years, forays into virtual worlds and extended realities are still relatively novel.
In a post-Covid world, it seems strange to think that video conferences and calls were not the norm only three years ago. But the value created by virtual interactions during the last several years has
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How Search Makes Clinical Natural Language Processing Useful in the Real World
Clinical Natural Language Understanding (cNLU), the technology by which computers extract meaning from clinical text, is quickly becoming a common feature in the healthcare IT landscape. In 2021, 30% of surveyed healthcare organizations were either using or exploring the technology. (Gradient Flow, 2021). Similar adoption is occurring in the UK as well. (Wu et. al, Nature, 2022). Today, cNLU is being applied to billing/coding, trial enrollment, registry creation, clinical decision support,
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