What You Should Know:
- Johns Hopkins Health System has selected Talkdesk Healthcare Experience Cloud to modernize its contact center operations as part of a major technology initiative. The move aims to streamline interactions, enhance service delivery, and support multi-channel patient communications.
- The implementation leverages the Talkdesk Customer Experience Automation™ (CXA) platform to improve how Johns Hopkins engages with patients.
Improving Patient Engagement
Read More
Health IT | News, Analysis, Insights - HIT Consultant
RLDatix Launches AI-Powered Smart Entry to Transform Patient Safety Reporting
What You Should Know:
- RLDatix, a provider of healthcare safety and data solutions, has announced the launch of Smart Entry, a new AI-enabled feature designed to transform how safety events are reported. Built into the company’s Safety & Risk Management solution, Smart Entry aims to significantly improve the speed, accuracy, and ease of documenting harm and near-miss events.
- According to RLDatix, a staggering 80% of safety events often go unreported. Smart Entry directly
Read More
Healthcare’s C-Suite Shuffle: Flatiron, RadAI, Transcarent, Talkiatry, and Others Announce New Hires
Corporate and Strategic Leadership
Flatiron Health has appointed Nathan Hubbard as its new CEO, succeeding Carolyn Starrett. Hubbard brings over 20 years of leadership across biopharma, healthcare, and data-driven businesses.
Channel Medsystems has appointed Nelson Whistance as President and CEO to lead the company through its next stage of growth and expansion.
eMed Population Health has appointed Linda Yaccarino, former CEO of X (Twitter), as its new CEO. Her hiring is seen as a
Read More
PCCI’s Community Vulnerability Compass: The Gold Standard for SDOH Measurement
If you are leading efforts to improve and understand public health in your community, we’ve researched and validated that PCCI’s Community Vulnerability Compass (CVC) offers an improvement in advanced insights and performance compared to existing tools that measure community socioeconomic conditions in our neighborhoods. Although getting here took a lot of innovation and perseverance, through a recent publication, we are now able to share what factors differentiate the CVC and why it offers
Read More
HistoSonics Valued at $2.25B After Major Acquisition to Accelerate Histotripsy Growth
What You Should Know:
- HistoSonics, the company behind the non-invasive Edison® Histotripsy System, has announced a management-led majority stake acquisition by a syndicate of private and public investors, including K5 Global, Bezos Expeditions, and Wellington Management.
- The transaction values the company at approximately $2.25 billion and is expected to accelerate the growth of its Edison System across new clinical indications and global markets. The company will continue
Read More
How Knowledge Sharing Transforms Health Insurance BPO Back-Office Operations
In the dynamic environment of modern health insurance BPOs (Business Process Operations), knowledge-sharing has emerged as a crucial element for fostering innovation and continuous improvement. Specifically, within back-office operations of an end-to-end operational framework, sharing knowledge to learn from errors can significantly enhance efficiency, improve service delivery, and create a culture of continuous learning and adaptability.
Information-sharing leading to better results is
Read More
Walgreens Earns First Gene and Cell Services Accreditation
What You Should Know:
- Walgreens Specialty Pharmacy has received its first Gene and Cell Services accreditation from ACHC (Accreditation Commission for Health Care).
- The new accreditation, along with others, demonstrates the company's commitment to providing quality care to its patients.
Expanding Services and Accreditations
In addition to the new Gene and Cell Services accreditation, Walgreens Central Specialty Pharmacy has achieved a number of other recognitions. It
Read More
Medbridge Launches New Surgical Pathways for Hybrid Post-Op Care
What You Should Know:
- Medbridge, a leader in digital care solutions, has announced the launch of Surgical Pathways, a new offering on its digital musculoskeletal (MSK) and movement-based medicine platform.
- These programs provide hospitals and physical therapy organizations with a complete care journey for patients, from pre-operative preparation to post-operative recovery. The new Pathways cover total hip arthroplasty (THA) and total knee arthroplasty (TKA), which are
Read More
Research: $3.8M NIH Grant to Study Childhood Protein as COPD Predictor
What You Should Know:
- University of Arizona (UArizona) researchers have been awarded a new $3.8M grant from the National Institutes of Health (NIH) to investigate whether low levels of a lung protein called CC16 can predict who will develop chronic obstructive pulmonary disease (COPD) decades before symptoms appear.
- The five-year study, funded by the National Institute of Allergy and Infectious Diseases, is led by Dr. Stefano Guerra, director of population science at the U
Read More
athenahealth Launches AI-Native, Intelligent Interoperability for Ambulatory Care
What You Should Know:
- athenahealth, a leading provider of network-enabled software and services for health care practices and systems nationwide, today announced major advancements that will usher in the next generation of intelligent interoperability for ambulatory care practices across the country.
- These advancements are part of the company’s vision of a reimagined AI-native athenaOne platform, which will be rolling out over the coming months to revolutionize how practices engage
Read More
