What You Should Know:
- In September 2022, KLAS hosted the sixth annual Digital Health Investment Symposium (DHIS). Executives from healthcare provider organizations, HIT companies, investors, and innovators came together to collaborate on important developments in healthcare technology.
- Drawing on insights from a pre-summit survey as well as insights shared at the summit in small-group discussions, KLAS published a white paper highlighting core challenges identified by summit
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Health IT | News, Analysis, Insights - HIT Consultant
Patient Experience Impacted as More Healthcare Workers Consider Leaving Their Jobs
What You Should Know:
- Healthcare ranked last for employee satisfaction with pay compared to 27 other industries studied, according to the 2023 Healthcare Experience Trends Report from Qualtrics (Nasdaq: XM).
- The report also found that healthcare employees had lower scores than other industry employees across the core pillars of employee experience – engagement, intent-to-stay and employee experience vs. their expectation. Women reported lower scores than men across the domains.
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Ushur Lands $50M for Customer Experience Automation Platform
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What You Should Know:
- Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has raised a $50M Series C funding round led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures.
The company plans to use the funding to expand Ushur’s experience automation portfolio, developing new innovations in AI and moving into new regions and industry verticals.
Healthcare Automation
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TimelyMD, Violet Partner to Advance Health Equity for BIPOC, LGBTQ and TGNC Patients
What You Should Know:
- TimelyMD, the leading virtual health and well-being solution in higher education, announced today that it has partnered with Violet, the first health equity platform, to upskill cultural competence and deliver identity-centered care coordination, and to ultimately impact and close disparity gaps for diverse students across the country.
- Through the partnership, Violet will lead TimelyMD providers through its proprietary benchmarking framework to
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6 Healthcare Trends Impacting Medical Practices in 2023
What You Should Know:
- AdvancedMD, a provider of cloud healthcare software for independent medical, mental health, and physical therapy practices, announced today the top six healthcare trends that will have the biggest impact on physicians and medical offices in 2023.
- These trends are based on aggregated, anonymous user data from the more than 40,000 practitioners spanning 13,000 medical practices that subscribe to AdvancedMD practice management, EHR and patient engagement
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Electronic Transactions Can Benefit Partnership Among Physicians, Insurers and TPAs
The patient is at the center of the healthcare experience, and rightfully so. However, a strong case can be made to place the physician at the center. After all, it’s the physician who diagnoses and treats the patient.
Insurance companies and third-party administrators (TPAs) also have critical roles to play in the care experience, bringing together networks of physicians, specialists, surgery centers, hospitals, ambulatory care centers, and more to create a comprehensive care experience for
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Health IT M&A: KLAS Reveals Vendors Learning to Mitigate Negative Impact
What You Should Know:
- Since KLAS’ last report on M&A activity, there have been several notable vendor mergers and acquisitions affecting the healthcare IT landscape, and many healthcare organizations have needed to navigate the resulting disruptions.
- This report provides an update on how customer satisfaction has been affected by recent health IT M&A activity and what makes vendors more or less resilient during this type of change. This report includes 26
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The New “Front Door” to Healthcare Can Only Open Fully with True Interoperability
Some people think of retail pharmacists as standing behind the counter bottling pills, answering insurance questions, or discussing side effects with a customer.
But the COVID pandemic fundamentally changed the role of the neighborhood pharmacist, from primarily dispensing medication to increasingly being the source of urgent and primary care for patients. With the successful administration of more than 300 million COVID vaccinations, an ongoing doctor shortage, and
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Israel HMO Enables Patients to Contact Doctors Via WhatsApp
What You Should Know:
- Clalit Health Services, the largest HMO in Israel eases the burden on customer service teams, allowing members to communicate directly with their HMO through WhatsApp and social media.
- Clalit members in Israel. Clalit members can now contact the clinic and doctors via WhatsApp - to schedule appointments, send documents - and save waiting time.
Deploying CommBox’s Omnichannel Communication Platform
As part of the move, Clalit implemented CommBox’s
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TripleBlind Taps Mayo Clinic Platform To De-Identify Patient Data
What You Should Know:
- TripleBlind, an automated, real-time data de-identification company has expanded its relationship with Mayo Clinic Platform.
- For the first time in healthcare, the use of TripleBlind’s Privacy Builder software will enable healthcare systems, via Mayo Clinic Platform, to strategically collaborate on developing the next generation of digital healthcare solutions within secure environments.
Collaboration Details
The collaboration allows the Mayo Clinic Platform
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