halfway across the globe, make customizations and know exactly when it will be delivered. Navigating the portal of a healthcare system to find a physician who specializes in the care they need or make an appointment can be an ordeal in comparison. Clunky and confusing, they can frustrate patients, exacerbate worry, delay treatment and harm the reputation and business of a healthcare entity.
Traditional e-commerce giants from Amazon to Walmart have set a high bar for user experiences (UX) with
Read More
Healthcare AI Boom: Avoiding the 3 Big Pitfalls for Success in 2024
There is no doubt that the AI race is officially on in healthcare. The sector has long had a reputation for lagging behind other industries when it comes to embracing digital transformation. However, 2024 is set to be a major turning point, with many healthcare companies committing to increasing their budget on AI.
A recent survey among providers confirmed that AI spending is up by as much as 80%, with almost half (43%) of respondents investing more than $300,000 in the last 12 months
Read More
Rethinking How We Treat Dually Diagnosed Patients
One of the most pressing and often overlooked challenges in healthcare today is how to reach and effectively treat dually diagnosed patients — commonly, individuals who grapple with both mental health problems and substance use issues. According to the Substance Abuse and Mental Health Services Administration, more than one in four adults living with a serious mental health issue also has a substance use issue. The unique challenges these individuals face, along with the impact of social
Read More
AI Cybersecurity in Healthcare: Key Risks and Security Measures
Leaps in healthcare technology continue to benefit humankind: from the advent of the X-ray in the 19th century to dialysis, CT, MRI, and other machines in the 20th century, to a new breadth of digital tools in this era. Perhaps the most auspicious of these is artificial intelligence (AI), with its wide-ranging applications for predictive analytics, drug development, personalized medicine, and robot-assisted surgery.
While the integration of AI into healthcare diagnosis and treatment holds
Read More
4 Ways to Boost the Patient Experience Using Digital Check-ins
Finding a frustrated patient sitting in a waiting room has become familiar. Three and a half years after the pandemic's start, the medical field is still feeling the ripple effects. Burnout and staffing shortages plague offices nationwide, causing tasks to pile up and the lack of prioritization for patient care. Feelings of frustration can cause patients to either leave a doctor's office before seeing a provider or go to a different one.
According to McKinsey, patients are 28% less
Read More
Using Advanced Tech to Enhance Patient Retention of Information After Medical Visits
Seldom do people receive as much important information as quickly as they do during doctor’s visits and hospital stays. Stressful settings, unfamiliar terms, too-brief conversations, and the heightened emotions surrounding health issues combine to make it difficult for patients to comprehend and recall what they’re told.
Nearly two in three Americans are not extremely confident in their understanding of the health information they discuss with their doctor, according to a 2021 study from the
Read More
How Community Schools Can Improve Their Healthcare Initiatives
If you ever visited the nurses’ office or had an eye exam at school as a child, you benefitted from campus healthcare initiatives. Community schools can (and should) go beyond education to serve as critical healthcare providers for students, staff, and their families.
Unfortunately, many school districts have been forced to re-evaluate their healthcare options in recent years due to financial challenges, staffing issues, and the general volatility that accompanied the COVID-19
Read More
Amazing Customer Healthcare Experiences Will Require Change Deep Beneath the Surface
Anyone reading this article knows that the healthcare industry accounts for nearly a fifth of the U.S. economy. ‘Big Tech’ companies like Amazon and consumer-focused giants like Walmart know it too. Companies with deep technology capabilities, unmatched capital, and customer-friendly reputations are making renewed investments in the healthcare industry. Technology and consumer-facing companies this large cannot ignore a market this large.
The response of the health industry has
Read More
Sensitive Data Requires Great Responsibility: The Importance of ‘Privacy and Security by Design’ in Healthcare
In healthcare, sensitive data comes with great responsibility. For companies entrusted with managing and protecting patients’ personal information, ensuring the privacy of that data must be the highest priority. These companies are called to act as vigilant guardians, especially when you consider that secure and accurate data can literally save lives.
Enter the concept of 'privacy and security by design,' an approach that goes beyond merely meeting compliance standards and, instead, embedding
Read More
Reverse Bed Chain, a New Way to Tackle Hospital Inefficiencies
The current NHS waiting list has hit 7.3 million in the UK, increasing monthly. A recent survey conducted by the NHS revealed only 21.3% of staff reported that there is enough headcount available for them to do their job properly and 44.8% admitted to witnessing errors, near misses, or incidents that could have hurt staff or patients. The same frustrations exist in the US healthcare system. In a letter sent in March to the House Energy and Commerce Committee, the American Hospital
Read More
