What You Should Know:
- Ushur launches its AI Agent for Member Service, a groundbreaking solution designed to revolutionize how health plans support their members.
- Powered by generative and agentic AI, this innovative technology automates common requests, provides personalized guidance, and ensures 24/7 access to care, enhancing the member experience and improving operational efficiency for health plans.
Addressing the Challenges of Healthcare Support
Health plans face
Read More
HIMSS25: Webex Contact Center Integrates with Epic to Enhance Patient Experience
What You Should Know:
- Webex Contact Center is transforming patient engagement with its latest integration with Epic’s electronic health record (EHR) system.
- Announced at HIMSS 2025, the integration empowers contact center agents and healthcare providers with a seamless communication platform directly within Epic's Cheers/Hyperdrive interface.
AI-Powered Solution Empowers Agents with Real-Time Access to Patient Data
By combining Webex's multi-channel
Read More
HIMSS25: Kyndryl, Microsoft Partner to Launch AI-Powered Healthcare Assistant
What You Should Know:
- Kyndryl, the world's largest IT infrastructure services provider, today announced a strategic partnership with Microsoft to support the adoption and deployment of Dragon Copilot, a new AI-powered healthcare assistant.
- The collaboration will leverage generative AI to automate clinical documentation, improve administrative efficiency, and enhance patient care.
Dragon Copilot to Automate Clinical Documentation and Enhance Patient Care
Kyndryl will
Read More
HIMSS25: Rush + Suki to Co-Develop a AI-Powered Dictation Solution Integrated with Epic
What You Should Know:
- Rush University System for Health, a academic health system, today announced the expansion of its partnership with Suki, a pioneer in AI technology for healthcare.
- Following a successful pilot program, Rush will deploy Suki's AI Assistant across its entire enterprise, empowering clinicians across 28 specialties to reduce administrative burden and focus on patient care.
Next-Generation AI Dictation
The partnership will also focus on the
Read More
HIMSS25: Juno Health Integrates Avo’s AI Scribe into its EHR
What You Should Know:
- Juno Health, a innovator in healthcare technology announced a partnership with Avo, an AI-powered clinical decision support platform, to integrate AI scribe technology into its Juno EHR system.
- The collaboration aims to streamline clinical documentation, reduce administrative burden, and enhance patient care by leveraging the power of artificial intelligence.
AI-Powered Documentation Solution Streamlines Workflows
Juno Health's cloud-based EHR is
Read More
Talkdesk Launches AI Agents for Healthcare for Automation
What You Should Know:
- Talkdesk, a global leader in AI-powered customer experience (CX) solutions, announced the launch of Talkdesk AI Agents for Healthcare, an innovative solution designed to automate routine patient interactions and personalize the healthcare experience.
- This new offering, unveiled at HIMSS 2025, leverages agentic AI to empower healthcare organizations to improve efficiency, enhance patient satisfaction, and deliver better care.
Agentic AI:
Read More
ModMed Secures Growth Investment from Clearlake Capital
What You Should Know:
- ModMed, a provider of specialty-specific healthcare SaaS technology, today announced a significant growth investment from Clearlake Capital Group, L.P.
- The investment will support ModMed's continued innovation and expansion of its AI-powered solutions, empowering medical practices to enhance efficiency, improve patient experiences, and achieve sustainable growth.
AI-Powered Solutions for Medical Practices
ModMed offers a comprehensive suite of
Read More
The Future of Patient Experience: How Healthcare Providers Can Lead in 2025
Patient experience (PX) in healthcare is a crucial factor in engagement, compliance, and operational efficiency. But as digital interactions increasingly shape how patients access and navigate care, healthcare providers are rethinking their strategies. No longer is it enough to simply digitize services; the challenge now is to orchestrate digital touchpoints that minimize patient friction while ensuring regulatory adherence under evolving Health and Human Services (HHS) and Office for Civil
Read More
Glooko Integrates with Epic Showroom to Streamline Diabetes Management
What You Should Know:
- Glooko, a digital health company specializing in diabetes management announced the availability of its Patient Portal for Professionals in the Epic Showroom.
- The integration allows healthcare providers to seamlessly connect Glooko's platform with Epic's EHR system, providing clinicians with real-time access to comprehensive patient data and streamlining diabetes care.
Seamless Integration with Epic
By leveraging Epic's SMART on FHIR technology,
Read More
Bias Capital Cancels $25M Investment in Parker Health Amid Fraud Concerns
What You Should Know:
- Bias Capital, an angel syndicate, today announced the cancellation of its $25M Series A investment in healthcare technology company Parker Health.
- This decision follows alarming findings during the due diligence process, which raised serious concerns about potential fraudulent activities, including misleading financial disclosures and operational irregularities.
Due Diligence Uncovers Potential Financial Misconduct and Operational Irregularities
Parker
Read More
