|What You Should Know: |
– Talkdesk®, Inc., a global AI-powered cloud contact center leader today announced that it has joined Epic’s new Pals program to expand the Epic EHR integration with its Talkdesk Healthcare Experience Cloud™ platform.
– Talkdesk is the first CCaaS vendor to be announced as a member of the Pals program, which helps customers select vendors that use validated integrations with Epic’s software.
Co-Innovate on Integrated Patient Experience Solutions
The two companies will co-innovate to offer mutual customers more deeply connected patient experience solutions than previously possible, including advanced voice and digital contact center capabilities from Talkdesk integrated directly with current and future features of Epic’s Cheers CRM suite. Talkdesk Healthcare Experience Cloud combines next-generation contact center as a service (CCaaS) technology with healthcare-specific content, capabilities, integrations, and powerful generative AI. It gives providers a comprehensive tool for managing patient interactions, maximizing efficiency, empowering staff, and improving patient experience.
“Contact centers are responsible for important touch points between patients, members or caregivers and healthcare businesses. Generative AI is changing the game, creating tremendous potential to transform the patient experience but that can only happen if we are closely synchronizing the patient journey across communication platforms and the EHR,” said Patty Hayward, GM of Healthcare at Talkdesk. “Together Talkdesk and Epic will continue to empower healthcare providers to deliver the personalization and convenience that patients and families expect and deserve.”