• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

UR Medicine Taps DexCare to Power On-Demand Video Visits

by Fred Pennic 03/22/2023 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

What You Should Know:

– UR Medicine, the clinical enterprise of the University of Rochester Medical Center, has selected DexCare’s technology to power its Get Care Now Program and provide more patients with on-demand video visits.

– By choosing DexCare to offer On-Demand Video Visits, UR Medicine patients now have access to immediate, high-quality care from the comfort of their own homes. UR Medicine now serves patients across 24 counties in New York – beyond those where the health system has physical locations – which is particularly important for bringing care to and helping improve health outcomes for underserved rural populations, who often face barriers in accessing quality care.

Benefits of On-Demand Video Visits

On-Demand Video Visits enable patients to virtually connect with UR Medicine providers in real-time to diagnose and develop treatment plans for common conditions including colds, infections, rashes, and more. This new offering improves the convenience of care for patients with minor illnesses and common conditions who are unable to visit their primary care physician’s office. Patients so far have experienced low wait times for On-Demand Video Visits, with a median of around 9 minutes before connecting with a provider. Early users have been highly satisfied with their care experiences, and UR Medicine has seen a net promoter score of 92 – far above the average NPS for healthcare providers of 38. DexCare’s technology also optimizes health system resources by ensuring that in-person care capacity is prioritized for those who need it most. 

“Patients now expect to access and receive care on their terms, and on-demand virtual offerings are a foundational element to providing a holistic consumer-centric care experience,” said Derek Streat, CEO of DexCare. “We’re proud to partner with UR Medicine and significantly enhance the patient experience by enabling easy access to modern and personalized avenues of care.” 

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: foundational, Patient Experience, Primary Care, video

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Interview

Reach7 Diabetes Studios Founder Chun Yong on Reimagining Chronic Care with a Concierge Medical Model

Most-Read

Particle Health Addresses Integration to Epic Data Despite Dispute

US Court Allows Particle’s Antitrust Claims Against Epic to Proceed

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Evernorth Health Services Invests $3.5B in Shields Health Solutions

Evernorth Health Services Invests $3.5B in Shields Health Solutions

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

M&A:Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Femtech: Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

Sage Growth Partners Report: Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |