What You Should Know:
- Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has raised a $50M Series C funding round led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures.
The company plans to use the funding to expand Ushur’s experience automation portfolio, developing new innovations in AI and moving into new regions and industry verticals.
Healthcare Automation Solution
Healthcare automation is the strategic use of software to create repeatable, cross-channel capabilities in support of common tasks within business and consumer journeys across the health sector. Healthcare automation can provide support across the health ecosystem from patients, members, employees, physicians, pharmacists, clinical teams, employer groups, brokers and consultants, payers, and more.
Ushur supports its customers and end customers (B2B and B2C) through the entire healthcare journey. Ushur’s no code platform enables companies to rapidly build and deploy automation for use cases utilizing citizen developers who do not need programming or engineering experience. Invisible App™, Invisible Portal™ and SmartMail give companies and patients secure channels to make data pulls and pushes of PHI and PII in a HIPAA-secure platform. Now members and patients can opt-in for appointment reminders, reschedule their appointments and quickly interact with member or patient services from any device.
Half of Ushur’s customers are Fortune 500 companies including globally recognized brand names such as Aflac, Cigna, CVS, Irish Life, United Healthcare and Unum Group. With Ushur, these enterprises have improved customer engagement rates as much as 85%, reduced email triage times from five days down to five minutes and slashed customer issue resolution times by as much as 90%.
“The previous generation of enterprise automation was designed for infrastructure processes,” said Simha Sadasiva, CEO and cofounder, Ushur. “We built Ushur’s AI platform with a different goal in mind: to provide excellent customer experiences at scale and to deliver meaningful interactions that put the customer’s needs at the center. Enterprises have a massive appetite for modernizing the customer experience to maintain their market position. When combined with automation, this unlocks tremendous financial value. Ushur’s CXA cloud delivers on both of these promises. Our success is a direct result of the value created for the enterprise with a focus on the customer experience, which continues to shape our technology, our strategy and our culture.”
