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UPMC Health Plan Launches Virtual Concierge for Amazon Alexa, Google Assistant Devices

by Fred Pennic 05/24/2021 Leave a Comment

UPMC Voice Assistant Alexa 3 – Fine_Cut_0322 – UPMC Health Plan

What You Should Know:

– UPMC Health Plan announced today the launch of a Virtual Concierge that will assist commercial plan members with some of their most frequently asked questions related to their benefits and coverage and how to access care and services.

– The Virtual Concierge is available 24/7 to provide audible responses and can even send helpful links via messages.

– The Virtual Concierge tools directly reflect input from UPMC Health Plan members. In a Health Plan-conducted study, 40 percent of insured Pennsylvanians surveyed reported that a “smart speaker” voice assistant resource would help them and make benefits easier to understand.

Virtual Concierge Key Features

The Virtual Concierge leads voice assistant users through a verbal chatbot-style experience to receive quick and useful information, including:

– Member benefits and coverage (ID card help, preventive coverage)

– Clear explanations of insurance terminology

– How to access services including UPMC’s AnywhereCare telehealth mobile application

– Orientation services for new UPMC Health Plan members

– COVID-19 vaccine information

The UPMC Health Plan Virtual Concierge debuted in February 2020 and is now available on both Amazon Alexa and Google Assistant-enabled devices. Amazon device users can enable the UPMC Health Plan skill, then open the skill with a prompt such as, “Alexa, ask UPMC Health Plan about the COVID-19 vaccine.” Or “Alexa, ask UPMC Health Plan to welcome me.” Members with a Google device can access the service by prompting their smart speaker with, “Hey Google, talk to UPMC Health Plan.”

Tagged With: Amazon, Amazon Alexa, Coronavirus (COVID-19), google, UPMC

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