– Uber and Cerner announce a partnership that will integrate Uber’s non-emergency transportation solution with Cerner’s EHR system.
– The new integration will enable providers to order ride requests for patients to help reduce transportation barriers.
Today, Uber Health and Cerner announced that the two companies will work together to help reduce transportation barriers that can lead to delayed care, poor management of chronic conditions and declining health outcomes for patients. With this agreement, providers can license Uber Health’s non-emergency transportation solutions, which can be added into the Cerner electronic health record (EHR) and directly into the hands of providers to help them more effectively manage the challenges their patients face.
Impact of Lack of Transportation for Patients
An estimated 3.6 million patients reportedly cannot access healthcare due to lack of transportation, which can lead to more emergency room visits and hidden costs for patients, caregivers, providers and insurers. Incorporating social needs directly into existing advanced health care technology can help solve for missed appointments and delayed treatment.
Uber Health launched in March 2018 to broaden Uber for Business’s suite of enterprise solutions and support its vision to meet the transportation needs of businesses across industries. By leveraging Cerner’s platforms and solutions – containing the health information of approximately 200 million people and accessed daily by millions of clinicians – healthcare providers can reinvest resources into care.
“Joining forces with Cerner marks a new chapter for Uber Health and our mission to provide accessible, efficient transportation for patients and caregivers,” said Dan Trigub, Head of Uber Health. “Reliable transportation to and from appointments can help reduce operating costs, patient no-show rates and help improve patient outcomes. Our goal is to simplify the way healthcare providers can access transportation options — and our work together will accomplish just that.”
How the Integration Works
With this agreement, providers will be able to license from Uber Health the tools to book transportation directly from the Cerner EHR. A patient’s information – name, phone number and pick-up address – will auto-populate from Cerner technology directly into a ride request with Uber.
Uber Health’s app will soon be available for integrated use with Cerner’s EHR for U.S. providers, where Uber services are available.