Nuance announced that Johns Hopkins has implemented Nuance’s conversational AI-powered clinical documentation solutions, including Dragon Medical One and Dragon Medical Advisor, to advance its “Joy at Johns Hopkins Medicine” initiative to help combat physician burnout. Nuance’s solutions are purpose-built to augment the physician’s role and reduce clinical documentation time, placing a greater emphasis on meaningful patient-provider interactions.
Combatting Clinician Burnout
Burnout is an industry-wide epidemic, with over half of physicians reporting they feel the effects. To address this issue, “Joy at Johns Hopkins Medicine” is a comprehensive, multi-year venture to foster greater physician productivity and satisfaction through solutions that optimize workflows. The leaders at Johns Hopkins chose to deploy Nuance’s Dragon Medical One for its flexibility, allowing physicians to dictate patient stories anywhere, anytime.
Johns Hopkins also selected Nuance’s Dragon Medical Advisor, an in-workflow Computer-Assisted Physician Documentation (CAPD) solution, to ensure accurate and precise reports. The agreement also includes Dragon Medical embedded in Epic Haiku and Canto to further optimize the organization’s EHR, and PowerMic Mobile to provide clinicians with increased documentation mobility.
Nuance Implementation Details
In an effort to address these challenges, leaders at Johns Hopkins Medicine established the Joy in Medicine Task Force, a multi-disciplinary, system-wide initiative to adopt support systems to help reduce burnout, maximize engagement and help clinicians and caregivers achieve professional goals. Johns Hopkins Medicine also implemented an electronic health record (EHR) optimization team to minimize the stresses of learning EHR systems. According to leaders at Johns Hopkins, they chose to implement Nuance’s conversational AI-powered clinical documentation solutions – including Dragon Medical One and Dragon Medical Advisor – to foster greater physician productivity and satisfaction, improve quality metrics for reporting and maximize physician-patient interactions by easing the documentation burden on physicians.
With Nuance, physicians at Johns Hopkins Medicine will now be able to dictate patient stories anywhere, anytime, in turn reducing clinical documentation time and placing a greater emphasis on patient-provider interactions.
In addition, Johns Hopkins Medicine also selected Nuance’s Dragon Medical Advisor, an in-workflow Computer-Assisted Physician Documentation (CAPD) solution that presents physicians with real-time advice for the specificity of diagnoses so that encounters can be properly coded, which accelerates billing, reduces denials and improves risk adjustment. The system’s enterprise-wide agreement also includes Dragon Medical embedded in Epic Haiku and Canto to further optimize the organization’s EHR and provide dictation options for clinicians on the go, and PowerMic Mobile to provide clinicians with increased documentation mobility through a secure wireless microphone app.
“Johns Hopkins Medicine is a pioneer in addressing physician satisfaction with their Joy at Johns Hopkins Medicine initiative. The common values shared between our teams has made this initiative even more meaningful, as we both place great importance on the need for solutions that reduce physician burnout and enable physicians to easily capture the full patient story,” said Michael Clark, senior vice president, and general manager, Provider Solutions, Nuance. “Our technology is focused on augmenting the physician’s role for an improved experience for both patients and physicians, with the goal of getting physicians as close to a natural workflow as possible. We’re looking forward to continuing to collaborate with Johns Hopkins Medicine to make this goal a reality.”