• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

SUNY Hospital Taps Vocera to Reimagine Physician-Patient Experience with Digital Rounding

by Fred Pennic 11/07/2018 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

SUNY Hospital Taps Vocera to Reimagine Physician-Patient Experience with Digital Rounding

Upstate University Hospital in New York has adopted the Vocera Rounds solution to improve communication between physicians and patients, improving care and satisfaction.

Vocera Communications, Inc., a provider of clinical communication and workflow solutions, today announced that physicians at Upstate University Hospital in New York have implemented Vocera’s digital rounding solution to improve communication. SUNY Upstate Medical University located in Syracuse, NY, is the only academic medical center in Central New York serving 1.8 million people.

Benefits of Vocera Rounds Solution

Focused on improving physician communication and patient experience, Dr. Dhamoon and team implemented the Vocera Rounds solution to collect data about hospitalists’ behaviors during patient interactions and provide real-time feedback. The digital assessment is customized using Vocera Rounds, a mobile application that enables clinicians to customize patient-centric questions, easily capture answers and observations, and track trends per clinician and department.

Implementation Approach

Clinicians and quality leaders at Upstate University Hospital worked closely with the care experience team at Vocera to design questions that address core communication tenets for physicians to follow. During a hospitalist-patient interaction, a medical resident observes the physician’s behaviors and captures observations in the app using an iPad. Residents and physicians also use the app to conduct a brief patient survey after the encounter.

“The power of this professional teaching program is the combination of immediate feedback from patients and colleagues,” said Dr. Dhamoon, who is studying the effectiveness of this training approach and its impact on patient satisfaction measured by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys.

 

To date, more than 1,700 facilities worldwide, including nearly 1,500 hospitals and healthcare facilities, utilized Vocera for team members to text securely using smartphones or make calls with their hands-free, wearable Vocera Badge.

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Care Coordination, Clinical Communication, digital rounding, Patient Experience, Physician-Patient Experience, Vocera Communication

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Interview

Reach7 Diabetes Studios Founder Chun Yong on Reimagining Chronic Care with a Concierge Medical Model

Most-Read

Evernorth Health Services Invests $3.5B in Shields Health Solutions

Evernorth Health Services Invests $3.5B in Shields Health Solutions

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

M&A:Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Femtech: Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

Sage Growth Partners Report: Healthcare C-Suite Acknowledges AI Potential but Lacks Trust

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

EVERSANA and Waltz Health Merge to Redefine Pharmaceutical Commercialization

Advancing Diabetes Care: Combating Burnout and Harnessing Technology

Advancing Diabetes Care: Combating Burnout and Harnessing Technology

White House Event Unveils CMS Health Tech Ecosystem Initiative

White House Event Unveils CMS Health Tech Ecosystem Initiative

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |