Kyruus, a patient-provider matching health IT company, today announced that CoxHealth has selected the company’s ProviderMatch for Access Centers and ProviderMatch for Consumers solutions to optimize patient-provider matching and improve the overall experience for patients accessing care at the health system.
As Springfield, Missouri’s only locally owned health system, CoxHealth sought a solution to enhance the patient experience from the first point of contact with the health system – through its website or its call center. In addition to helping CoxHealth deliver a more modern and satisfying patient experience, Kyruus will play a key role in helping the health system’s six hospitals and 80+ clinics further centralize and scale its call center by arming them with a robust, accurate provider directory.
In addition to helping CoxHealth deliver a more modern and satisfying patient experience, ProviderMatch will play a key role in helping the health system further centralize and scale its call center. ProviderMatch for Access Centers will support call center agents with easy access to accurate provider data – including specific information on providers’ unique clinical areas of expertise and appointment availability – and powerful Smart Search capabilities, substantially simplifying the process of matching patients with the right providers.
“While upgrading the online experience we offer consumers is a key priority for our organization, it was important for us to look holistically at patient access and employ a strategy to unify and enhance it enterprise-wide,” said Jann Holland, Vice President of Marketing and Corporate Communications at CoxHealth. “The ProviderMatch platform positions us to empower both consumers and call center agents with robust and reliable provider information that’s not only easily searchable, but also consistent across channels.”
CoxHealth will also leverage the ProviderMatch API to power additional provider search experiences for consumers using its custom apps or engaging with other CoxHealth digital properties. The API enables health systems to capitalize even further on the comprehensive and up-to-date provider data centralized in KyruusOne to put provider search options at consumers’ fingertips in more places, driving consumer engagement while retaining data consistency.
“While online access is naturally a top priority for health systems today, many of their call centers are simultaneously undergoing a transformation – from a traditional emphasis on transactions to a strategic focus on patient experience,” said Graham Gardner, CEO of Kyruus. “With both access points remaining critical for consumers, the most impactful access strategies will be multi-channel, and we’re honored to work with CoxHealth to make theirs a reality.”