• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage
  • Life Sciences
  • Research

Luma Health Raises $6.33M for Patient-Provider Communications Platform

by Fred Pennic 05/22/2018 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Luma Health Raises $6.33M for Patient-Provider Platform

Luma Health, a San Francisco, CA-based smart patient-provider communications platform, today announced it has completed a $6.33 Million round of Series A funding led by U.S. Venture Partners along with continued participation from the Stanford-StartX Fund and existing investors. Luma Health plans to used the latest round of funding to extend its go-to-market operation, including sales and marketing, while also expanding its engineering team to support the company’s growing product roadmap. The investment brings Luma Health’s total funding since launching its cloud-based patient-provider communications platform to $9.6 million. 

The daily process of staff and physicians conducting traditional patient communications by phone is lengthy, inefficient and hurts the bottom line, however, it’s one of the most common methods of communication. Additionally, there are regularly occurring obstacles when communicating by phone which leads to lower referral-turned-patient rates, lower patient-retention rates and a lower rate of refilled canceled appointments. Not to mention, the traditional way of patient-provider communications leaves patients waiting on average between 2-12 week to see a physician (primary + specialists included). 

To address this patient-physician gap, Luma Health developed a mobile-first, cloud-based conversation platform  in 2015 designed to address the entire patient care journey. Luma Health empowers providers with the tools to better connect with patients via text. It seems simple and it is. Providers are able to develop uniquely crafted messages which are managed and deployed by automated chatbots. This saves time and money while nurturing patient relations in a more efficient manner.

Key features in the Luma Health patient-provider communications platform include:

– Care Pathway Messaging: New bot-enabled messaging allows providers to send unique, automated text messages to serve the personal needs of each individual patient before and after visits and procedures. Two-way functionality also allows patients to respond and ask questions via text message, fully integrated with over 55 electronic health record and practice management systems.  

– Referral Management: Allows specialty clinics to automate referral outreach and enable patients to self-schedule via call or text.

– Smart Waitlists: By integrating with practice management calendars, patient cancellations are automatically filled via ongoing waitlists.

– Actionable Reminders: A two-way reminder system goes beyond text appointment confirmations and creates customizable messages that patients can engage with — reply, reschedule, or join waitlists.

– Feedback and Reputation Management: Enabling real-time, actionable, and anonymous patient feedback and online reviews.

– Secure Chat: HIPAA-compliant chat functionality allows for the safe exchange of information relating to insurance, test results, and images.

– Web Scheduler: Scheduling widgets allow clinics to publish available times on the web site, empowering patients to make appointments anytime and anywhere. 

“Our goal is to help Americans become closer to their healthcare team and receive more timely and personal access to care. We want to help them interact directly with their own clinic, doctor or medical staff to keep the connection personal,” said Adnan Iqbal, CEO and co-founder of Luma Health. “The results are there — clinics typically see a 10x ROI in the first month. This new investment will help expand our team and offerings while connecting even more patients with their care provider and guiding them through their healthcare journey.” 

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Luma Health, Patient Experience, Patient-Provider Communication

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Insights

2025 EMR Software Pricing Guide

2025 EMR Software Pricing Guide

Featured Interview

Paradigm Shift in Diabetes Care with Studio Clinics: Q&A with Reach7 Founder Chun Yong

Most-Read

Medtronic to Separate Diabetes Business into New Standalone Company

Medtronic to Separate Diabetes Business into New Standalone Company

White House, IBM Partner to Fight COVID-19 Using Supercomputers

HHS Sets Pricing Targets for Trump’s EO on Most-Favored-Nation Drug Pricing

23andMe to Mine Genetic Data for Drug Discovery

Regeneron to Acquire Key 23andMe Assets for $256M, Pledges Continuity of Consumer Genome Services

CureIS Healthcare Sues Epic: Alleges Anti-Competitive Practices & Trade Secret Theft

The Evolving Role of Physician Advisors: Bridging the Gap Between Clinicians and Administrators

The Evolving Physician Advisor: From UM to Value-Based Care & AI

UnitedHealth Group Names Stephen Hemsley CEO as Andrew Witty Steps Down

UnitedHealth CEO Andrew Witty Steps Down, Stephen Hemsley Returns as CEO

Omada Health Files for IPO

Omada Health Files for IPO

Blue Cross Blue Shield of Massachusetts Launches "CloseKnit" Virtual-First Primary Care Option

Blue Cross Blue Shield of Massachusetts Launches “CloseKnit” Virtual-First Primary Care Option

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

2019 MedTech Breakthrough Award Category Winners Announced

MedTech Breakthrough Announces 2025 MedTech Breakthrough Award Winners

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |