Methodist Health System in Dallas has selected VisitPay to deploy its market-leading, cloud-based patient financial experience platform. The solution will provide Methodist patients with a simplified billing experience and more flexible financing options tailored to their specific needs. Through VisitPay, patients will have access to a Methodist-branded portal that displays a comprehensive accounting of their financial responsibilities. This helps patients understand what they owe and provides the tools they need to make payments that fit their budgets.
VisitPay’s proprietary patient segmentation and advanced analytics will help Methodist offer sustainable financing options relevant to each patient’s financial situation, while remaining fully compliant with Methodist’s credit risk policies and national regulations.
The deployment, which is well underway, is spearheaded by VisitPay’s implementation team who are working with key stakeholders at Methodist. To ensure a smooth go-live, VisitPay uses implementation playbooks developed from best practices from previous deployments. These playbooks guide Methodist through each step of the implementation process, including technical work, establishing financial terms and policies that align with existing business rules, and syncing critical patient and billing data in their Epic system.
“Patients are now among the largest payer groups in the nation, and the industry’s current billing experience is too confusing and opaque,”said Kent Ivanoff, CEO of VisitPay. “By making the process more transparent and putting the patient in control, satisfaction and loyalty increase and so do payment rates.”