Epic and Nuance are joining forces to leverage artificial intelligence to revolutionize disabled veterans accessibility to health information technology. The partnership will bring access and job opportunities for disabled persons scheduling medical appointments powered by Nuance’s artificial intelligence (AI) technology and Epic’s EHR system, which include a hands-free virtual assistant.
There are nearly 20 million military veterans in the U.S., and 4 million have service-connected disabilities. Scheduling medical appointments for our nation’s veterans may be an extremely difficult task without assistance. Together, Epic’s EHR paired with Nuance’s healthcare virtual assistant technology, Florence, provide an AI-powered conversational user interface and simple design that makes technology easy to use by supporting intuitive voice-driven interactions, such as scheduling an appointment in seconds. Voice-driven workflows will be featured as part of the Medical Appointment Scheduling System program (MASS), a nationwide deployment of Epic scheduling software in VA Medical Centers, improving veterans’ access to care.
“We are very proud of our work with Nuance to embed their advanced AI technology into Epic’s EHR to deliver next-generation assistive capabilities to our nation’s veterans,” said Carl Dvorak, president, Epic. “By going above and beyond what is required by Section 508, Epic is focused on delivering a completely new experience to those veterans that have suffered physical disabilities due to their service to our country.”