Stratus Video announced that its mobile video interpretation solution is now being utilized at all of Southcoast Health’s Southeastern Massachusetts hospitals. Stratus Video’s video remote interpretation (VRI) technology lets Southcoast Health easily provide improved care for LEP and Deaf patients, while ensuring compliance with ADA regulations.
Ever-expanding language diversity, coupled with evolving federal regulations of the Americans with Disabilities Act (ADA), has brought on-demand interpreting from a “nice-to-have” to “mission-critical” health systems looking to provide quality care for all patients. For Southcoast Health, there were 42,195 interpretation requests across all of its hospitals in 2015, of which 24,486 were for Spanish alone. The health system realized the need to offer its diverse patient population access to a broader array of simple and effective communication tools.
Stratus Video Interpreting combines the benefits of face-to-face interpretation with the on-demand nature of over-the-phone interpretation. The mobile app is easy to use and can be loaded onto any tablet, smartphone, desktop or laptop, giving users instant access to medically qualified interpreters at a push of a button. On the back-end, the technology incorporates sophisticated automation and intelligent routing, enabling easy integration into existing processes and workflows.
“As patients begin to act more like consumers, hospitals are seeking solutions to improve not only quality of care, but patient experience as well,” said David Fetterolf, President of Language Services at Stratus Video. “Stratus Video Interpreting is a cost-effective way for health systems like Southcoast Health to positively impact care outcomes as well as patient and provider satisfaction, all while ensuring regulatory compliance.”