Editor's Note:Dr. Robert Bernstein is the VP of Clinical Affairs, Carena, Inc., a healthcare technology company that designs and operates virtual clinics for health systems. More and more hospitals and health systems are leveraging integrated, on-demand virtual care in order to improve healthcare and address patient demand for low-cost convenient care. But many consumers remain unclear about how to use virtual care, and what they can expect during their first encounter.Dialing or logging into a
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