What You Should Know:
- Health insurance members, both in commercial and Medicare Advantage plans, are increasingly relying on their health plan's websites and mobile apps for communication. However, these digital experiences are falling short of the standards members expect from other digital-forward industries.
- The J.D. Power 2025 U.S. Healthcare Digital Experience Study reveals that health plan websites and apps frequently fail to meet basic expectations for ease of
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Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
League Unveils AI-Powered Platform Enhancements for Care Navigation
What You Should Know:
- League, a healthcare consumer experience (CX) platform announced significant advancements in its AI-powered offerings at its 4th annual League Connect conference.
- The company launched AI Health Actions and a Benefits AI Guide, both designed to deliver hyper-personalized health engagement and streamline care navigation for consumers.
Addressing Healthcare Disengagement
Navigating the complex healthcare landscape can be overwhelming for many
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The Future of Patient Experience: How Healthcare Providers Can Lead in 2025
Patient experience (PX) in healthcare is a crucial factor in engagement, compliance, and operational efficiency. But as digital interactions increasingly shape how patients access and navigate care, healthcare providers are rethinking their strategies. No longer is it enough to simply digitize services; the challenge now is to orchestrate digital touchpoints that minimize patient friction while ensuring regulatory adherence under evolving Health and Human Services (HHS) and Office for Civil
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The Future of Healthcare: AI-Powered Patient Experiences
As the AI market in healthcare soars to a projected $187.95 billion by 2030, the transformative impact of technology on patient care becomes increasingly evident. AI is at the forefront of revolutionizing healthcare, blending data analytics, user-centric innovations, and advanced technology to reshape traditional health management and personalize the patient experience. This rapid evolution underscores a critical shift in healthcare dynamics by creating a patient experience that mirrors what
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Cured by Innovaccer Launches Healthcare Experience AI to Transform Patient Journeys
What You Should Know:
- Cured by Innovaccer, a healthcare experience platform, has announced the launch of Healthcare Experience AI, a suite of advanced AI capabilities designed to revolutionize patient engagement and operational efficiency.
- The new offering combines generative and predictive AI to empower healthcare organizations to deliver more personalized and proactive care.
Transforming the Patient Experience
Healthcare Experience AI directly addresses the growing
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AI Holds Promise for Improving Patient Experience, Survey Finds
What You Should Know:
- A new survey conducted by Talkdesk has revealed the growing optimism among consumers about the potential of artificial intelligence (AI) to improve the healthcare experience.
- While AI is still in its early stages of adoption in healthcare, patients are hopeful that it can streamline processes, reduce administrative burdens, and improve access to care.
Patients embrace artificial intelligence for administrative tasks, sensitive health queries, and
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Photon Raises $9M to Expand Access to Text-Based Prescriptions
What You Should Know:
- Photon Health, a digital health startup focused on reimagining the prescription experience raises $9M in Series A funding round led by Notation and Flare Capital. The round also saw participation from existing investors and a group of notable angel investors.
- Photon has developed a platform that simplifies the prescription process for both patients and providers.
Patient Friendly Pharmacy Experdience
By digitizing prescriptions and providing
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69% of Healthcare Consumers Will Switch Providers if Communications Don’t Meet Expectations
What You Should Know:
- Smart Communications, a technology company focused on helping businesses engage in more meaningful customer conversations, released the findings of its 2024 Global Benchmark Report on the State of Healthcare Customer Experience.
- Healthcare organizations (HCOs) face several challenges in 2024. Rising costs and shrinking margins paired with ongoing economic uncertainty make it more important than ever for health insurers and providers to meet or exceed
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Hummingbird Healthcare Secures $10M to Streamline Patient Access, Create Jobs
What You Should Know:
- Hummingbird Healthcare Inc., a tech-driven healthcare services company raises $10M in Series A funding led by UCHealth, a leading Colorado-based health system and existing investor. The round also included participation from CU Healthcare Innovation Fund, 8VC, and Gaingels.
- With this new funding, Hummingbird is poised to expand its reach and empower healthcare providers to deliver exceptional patient experiences.
Focus on Patient Access and Operational
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What Can We Learn From The History of Patient Experience?
Next year marks the 30th anniversary of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) program, which was created in 1995 to give the healthcare industry clear metrics for assessing patient experience and quality of care.
Yet the results have not improved after three decades of measuring patient experience. In 2023, a Harris poll reported that 73% of U.S. adults felt the healthcare system failed to meet their needs somehow, and two-thirds reported that managing
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