Every time a patient visits a healthcare facility, there is a treasure trove of information about their experience that could improve patient safety measures and lead to better outcomes.
Patients’ care experiences go far beyond clinical care. A patient recovering from surgery for a few days may interact with more than a dozen providers, specialists and staff. The patient may be moved from a surgical unit to a medical unit or an inpatient rehabilitation facility. They may be discharged
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Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
Closing the Referral Management Gap in 2026: Why Every Referral Deserves Swift Follow-Through
In healthcare today, one of the quietest yet most damaging leak points lies between the referral and the actual appointment. It’s easy to think of referral processing as a back-office task. But in organizations where demand is high, patient expectations are rising, and competition is fierce, a slow or clumsy referral process becomes a strategic liability.
I’ve seen firsthand how systems built for payments and patient engagement reveal one truth: every delay is a missed connection — patients
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Beryl Institute Report Debunks 5 Physician Myths, Proving Patient Experience Drives Clinical Outcomes and Safety
What You Should Know:
- The Beryl Institute's new paper, From Myths to Truths: Reframing Physician Perceptions of Patient Experience, identifies and refutes five common misconceptions held by physicians regarding patient experience, moving the conversation from perceived overhead to proven necessity.
- The evidence-based analysis demonstrates that patient experience themes are directly linked to improved safety, better clinical adherence, optimized resource utilization, and
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The Role of Digital Signage in Patient and Provider Experience
Healthcare organizations spend incredible amounts of time and energy on improving patient and provider experiences. But the industry is currently under stress as it navigates financial headwinds while also trying to care for an increasingly nervous, anxious, and aging patient population. This is a challenging endeavor while also striving to provide the best care possible.
About one-third of healthcare executives say technology investments are a priority in 2025, with the adoption of
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Sutter Health to Deploy Hyro’s AI Agents, Optimizing Patient Experience
What You Should Know:
- Sutter Health, a large integrated health systems in California, is teaming up with Hyro to roll out responsible AI agents across its system, transforming how more than 3.5 million Californians interact with their care.
- The partnership aims to redefine the modern patient experience by incorporating Hyro's suite of AI skills to manage calls and messages related to a variety of patient services. These services include appointment management, scheduling,
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Patient Experience is Employee Experience: Delivering Care is a Team Sport
"Teamwork" has become the most important driver of strong inpatient experiences. This might seem surprising, but it shouldn't be. Patients are extraordinarily sensitive observers of healthcare environments. They’re not just paying attention to how their care team interacts with them, but how clinicians interact with one another. When they leave the door open during a hospital stay, they're tuning in to the most compelling reality show in their lives at that moment: the team caring for
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Disconnected Systems Are Undermining Hospital Foodservice — and Patient Care
Hospital foodservice might not immediately spring to mind when you think of the patient experience. Yet, for patients, meals are one of the few opportunities to exercise choice— something that matters deeply in a setting where most decisions are made for them. Three times a day, the people who deliver those meals offer something rare in healthcare—a reason to smile.
For hospital foodservice teams, the daily demands are relentless, and expectations remain high. Unfortunately, many teams
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More Than Logos: How Strategic Visual Design Drives Word-of-Mouth for Clinics
Clinics and other healthcare businesses often invest heavily in PR but overlook the impact of visual design on patient perception and trust. A well-crafted visual identity means more than having a cool logo. It also encompasses website design, printed materials, social media images, and even staff uniforms. When these elements are aligned, they create a cohesive experience that people remember and recommend.
If you run a small clinic, you might think you don't have the budget to level
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Poor Member Digital Experience Weighs Heavily on Health Insurers, J.D. Power Finds
What You Should Know:
- Health insurance members, both in commercial and Medicare Advantage plans, are increasingly relying on their health plan's websites and mobile apps for communication. However, these digital experiences are falling short of the standards members expect from other digital-forward industries.
- The J.D. Power 2025 U.S. Healthcare Digital Experience Study reveals that health plan websites and apps frequently fail to meet basic expectations for ease of
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League Unveils AI-Powered Platform Enhancements for Care Navigation
What You Should Know:
- League, a healthcare consumer experience (CX) platform announced significant advancements in its AI-powered offerings at its 4th annual League Connect conference.
- The company launched AI Health Actions and a Benefits AI Guide, both designed to deliver hyper-personalized health engagement and streamline care navigation for consumers.
Addressing Healthcare Disengagement
Navigating the complex healthcare landscape can be overwhelming for many
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