What You Should Know:
- Sutter Health, a large integrated health systems in California, is teaming up with Hyro to roll out responsible AI agents across its system, transforming how more than 3.5 million Californians interact with their care.
- The partnership aims to redefine the modern patient experience by incorporating Hyro's suite of AI skills to manage calls and messages related to a variety of patient services. These services include appointment management, scheduling,
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Patient Experience| How Digital Health Solutions is Transforming the Patient Experience | |News, Analysis, Insights - HIT Consultant
Patient Experience is Employee Experience: Delivering Care is a Team Sport
"Teamwork" has become the most important driver of strong inpatient experiences. This might seem surprising, but it shouldn't be. Patients are extraordinarily sensitive observers of healthcare environments. They’re not just paying attention to how their care team interacts with them, but how clinicians interact with one another. When they leave the door open during a hospital stay, they're tuning in to the most compelling reality show in their lives at that moment: the team caring for
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Disconnected Systems Are Undermining Hospital Foodservice — and Patient Care
Hospital foodservice might not immediately spring to mind when you think of the patient experience. Yet, for patients, meals are one of the few opportunities to exercise choice— something that matters deeply in a setting where most decisions are made for them. Three times a day, the people who deliver those meals offer something rare in healthcare—a reason to smile.
For hospital foodservice teams, the daily demands are relentless, and expectations remain high. Unfortunately, many teams
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More Than Logos: How Strategic Visual Design Drives Word-of-Mouth for Clinics
Clinics and other healthcare businesses often invest heavily in PR but overlook the impact of visual design on patient perception and trust. A well-crafted visual identity means more than having a cool logo. It also encompasses website design, printed materials, social media images, and even staff uniforms. When these elements are aligned, they create a cohesive experience that people remember and recommend.
If you run a small clinic, you might think you don't have the budget to level
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Poor Member Digital Experience Weighs Heavily on Health Insurers, J.D. Power Finds
What You Should Know:
- Health insurance members, both in commercial and Medicare Advantage plans, are increasingly relying on their health plan's websites and mobile apps for communication. However, these digital experiences are falling short of the standards members expect from other digital-forward industries.
- The J.D. Power 2025 U.S. Healthcare Digital Experience Study reveals that health plan websites and apps frequently fail to meet basic expectations for ease of
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League Unveils AI-Powered Platform Enhancements for Care Navigation
What You Should Know:
- League, a healthcare consumer experience (CX) platform announced significant advancements in its AI-powered offerings at its 4th annual League Connect conference.
- The company launched AI Health Actions and a Benefits AI Guide, both designed to deliver hyper-personalized health engagement and streamline care navigation for consumers.
Addressing Healthcare Disengagement
Navigating the complex healthcare landscape can be overwhelming for many
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The Future of Patient Experience: How Healthcare Providers Can Lead in 2025
Patient experience (PX) in healthcare is a crucial factor in engagement, compliance, and operational efficiency. But as digital interactions increasingly shape how patients access and navigate care, healthcare providers are rethinking their strategies. No longer is it enough to simply digitize services; the challenge now is to orchestrate digital touchpoints that minimize patient friction while ensuring regulatory adherence under evolving Health and Human Services (HHS) and Office for Civil
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The Future of Healthcare: AI-Powered Patient Experiences
As the AI market in healthcare soars to a projected $187.95 billion by 2030, the transformative impact of technology on patient care becomes increasingly evident. AI is at the forefront of revolutionizing healthcare, blending data analytics, user-centric innovations, and advanced technology to reshape traditional health management and personalize the patient experience. This rapid evolution underscores a critical shift in healthcare dynamics by creating a patient experience that mirrors what
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Cured by Innovaccer Launches Healthcare Experience AI to Transform Patient Journeys
What You Should Know:
- Cured by Innovaccer, a healthcare experience platform, has announced the launch of Healthcare Experience AI, a suite of advanced AI capabilities designed to revolutionize patient engagement and operational efficiency.
- The new offering combines generative and predictive AI to empower healthcare organizations to deliver more personalized and proactive care.
Transforming the Patient Experience
Healthcare Experience AI directly addresses the growing
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AI Holds Promise for Improving Patient Experience, Survey Finds
What You Should Know:
- A new survey conducted by Talkdesk has revealed the growing optimism among consumers about the potential of artificial intelligence (AI) to improve the healthcare experience.
- While AI is still in its early stages of adoption in healthcare, patients are hopeful that it can streamline processes, reduce administrative burdens, and improve access to care.
Patients embrace artificial intelligence for administrative tasks, sensitive health queries, and
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