New innovation breeds new complexity, and that’s exactly what we’ve seen in the digital health market. Over the past decade, employers have invested heavily in point solutions to help address nearly every conceivable health need, spanning mental health, diabetes, musculoskeletal (MSK) care, sleep, maternity, weight management, and more.
The intent makes sense: meet the diverse needs and close the gaps in care for your workforce. Yet in practice, it almost always creates a fragmented
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Health IT & Digital Health-Opinion | Op-Eds | Guest Columns | Analysis, Insights - HIT Consultant
Designing Telehealth for Every Age: What Providers Need to Know About Serving Older Adults
Key Takeaways:
Telehealth’s biggest barrier for older adults isn’t lack of interest or access, but design choices that overlook cognitive, sensory, and usability needs.Age-inclusive design, like simpler interfaces, fewer steps, accessibility features, and caregiver support, can significantly improve virtual care experiences.Clinicians play a critical role, and targeted training focused on empathy, communication, and aging-related challenges is as important as technical proficiency.Designing
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AI in Healthcare Revenue Cycle Management: Moving from Automation to Prediction
Revenue Cycle Feels Different Now
There was a time when revenue cycle performance was judged mostly by operational benchmarks. Claims processed. Days in accounts receivable. Staffing ratios. Those measures still matter, but they no longer tell the full story.
Over the past several years, something has shifted. Denials feel less predictable. Payer interpretations vary more widely. Documentation requirements seem to tighten without much notice. Revenue cycle leaders spend more time managing
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How FedRAMP-Aligned PaaS Environments Lower the Barrier to Entry for Federal Health IT
For commercial health tech companies, breaking into the public sector healthcare market has long been a complex and often expensive process. Strict security, compliance, and interoperability requirements have created high barriers to entry.
However, a new opportunity is emerging where secure, compliant platform-as-a-service (PaaS) environments are making it easier for a broader range of health tech innovators to deploy solutions in federal health care settings.
These FedRAMP-aligned
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Lessons from COVID-19: How Agile Governance is Transforming Pharmaceutical Launch Readiness
The COVID-19 pandemic forced the pharmaceutical industry to do what once seemed impossible: compress launch cycles that traditionally stretched over a decade into mere months.
The urgency of the crisis redefined what “readiness” meant, with organizations working across functions, geographies, and regulators at a pace previously unthinkable. While the world has shifted into a post-pandemic reality, the lessons learned from this period of radical acceleration remain invaluable. The
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How AI-Powered Voice and Situational Intelligence Improve Patient Access
Consumers continue to expect (and increasingly demand) less friction in their provider interactions and greater access to healthcare. The adoption of AI and automation is a powerful accelerator in transforming organizations to deliver consumer-driven access, which maximizes scarce organizational resources.
Scheduling and managing appointments sit at the heart of this shift. It is the primary definition of “access” for consumers and is often the most meaningful touchpoint a patient has
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Beyond Generative AI: Why Healthcare’s Next Leap Depends on Agentic Systems That Can Actually Do the Work
Healthcare’s administrative burden is not a documentation problem, it is a workflow problem.
Over the past year, healthcare organizations have widely adopted generative AI for an array of documentation-related activities such as drafting appeal letters, producing patient-friendly summaries, and even assisting with administrative writing. While these tools have improved how information is created, they do little to address the underlying issue: a fragmented, manual, and procedurally
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6 Ways Hospitals Can Structure CMS TEAM Collaboration Agreements with Specialists
As the Centers for Medicare & Medicaid Services moves forward with the Transforming Episode Accountability Model (TEAM), hospitals are taking on financial accountability for Medicare’s most complex and costly surgical episodes. Hospitals that don’t take action to achieve better patient outcomes could find themselves owing Medicare money.
While TEAM shifts meaningful risk to hospitals, it also creates an opportunity often missing in value-based care: true collaboration with
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Why Clinical Communication Projects Die in the Boardroom (And How to Save Them)
Most clinical communication business cases fail at the board level.
Not because the technology doesn't work. Not because the clinical need isn't real. The problem is simpler: the financial framing doesn't match what decision-makers actually care about when allocating capital.
After sitting in board meetings across hospitals in Asia Pacific and the Middle East, I've watched proposals succeed and fail. The ones that get approved do something different. They connect clinical communication
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The “Silent” Risk in the NICU: Why Your EHR Can’t Protect Infant Feeding
Feeding is one of the most frequently performed high-risk workflows in the NICU, yet it remains among the least consistently protected by end-to-end safety controls. Medically fragile patients are vulnerable to errors and poor nutrition. Feeding errors often go unreported, and mistakes in management or preparation put infants at risk and distress families. Workarounds quickly become more than one-offs; they become normalized safety gaps that leadership must address.
Hospitals have invested
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