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Health IT | News, Analysis, Insights - HIT Consultant

Not Just a Bill: The Importance of Empathy and Clarity in Healthcare Billing

by Suman Chaudhuri, Vice President, CSG Forte 12/21/2023 Leave a Comment

Not Just a Bill: The Importance of Empathy and Clarity in Healthcare Billing

When you leave the doctor, you’ll have a plan of care in hand. For instance, when you break an ankle, you may get instructions for the next 24 hours, a prescription, a follow-up appointment, a number to call if something goes wrong and a picture of what your next six weeks might look like. These plans are comprehensive and consider things like your activity level, the specific way your bone is broken, your ability to make it to appointments and any medication allergies.  This level of
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RPA Adoption: 74% of Hospitals Automate Revenue Cycle Tasks

by Jasmine Pennic 12/20/2023 Leave a Comment

What You Should Know: The healthcare revenue cycle is getting a major makeover, driven by a surge in automation and artificial intelligence (AI). A new survey by AKASA, a leading developer of AI-powered revenue cycle automation solutions, reveals that 74% of healthcare organizations are already automating some part of their revenue cycle operations, and 80% of those not currently using it plan to do so by the end of 2025. The Rise of the Robots - Automation is no longer a luxury, but a
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M&A: mPulse Acquires HealthTrio and Decision Point

by Fred Pennic 12/20/2023 Leave a Comment

M&A: mPulse Acquires HealthTrio and Decision Point

What You Should Know: - mPulse, a leader in conversational AI and digital health engagement, has taken a major leap forward by acquiring both HealthTrio and Decision Point Healthcare Solutions. This strategic move positions mPulse as a full-service platform for member engagement, analytics, and activation, solidifying its leadership in healthcare consumerism. Strengthening Engagement and Outcomes: The combined capabilities of mPulse, HealthTrio, and Decision Point create a powerful
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HIPAA Enforcement is Changing. Providers Must Too.

by Cam Roberson, VP at Beachhead Solutions 12/20/2023 Leave a Comment

HIPAA Enforcement is Changing. Providers Must Too.

Healthcare delivery organizations and those working with them that are still in business are either well aware of their duties under HIPAA, work with managed service providers that understand the law well, or…are lucky to have made it this far. Even for organizations that have steered clear of both cyberattacks and regulatory fines, vigilance is essential to maintaining a clean bill of (cybersecurity) health. With HIPAA guidance and enforcement practices shifting increasingly quickly right
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Jefferson and Lehigh Valley Health Network Announce Merger

by Fred Pennic 12/20/2023 Leave a Comment

Jefferson and Lehigh Valley Health Network Announce Merger

What You Should Know: - Jefferson Health and Lehigh Valley Health Network (LVHN) have signed a non-binding letter of intent to merge into a leading integrated care delivery system. - The combined entity, dubbed the "Jefferson Enterprise," will boast a national research university, an expanded not-for-profit health plan, and a network of over 700 outpatient sites across eastern Pennsylvania and southern New Jersey. Increases access to healthcare for urban and rural communities in eastern
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Molina Healthcare Acquires Bright HealthCare’s California Medicare Business for $425M

by Fred Pennic 12/20/2023 Leave a Comment

Molina Healthcare Acquires Bright HealthCare's California Medicare Business for $425M

What You Should Know: Molina Healthcare (NYSE: MOH) has revised its agreement to acquire Bright HealthCare's California Medicare business, securing a discount of $85M on the initial purchase price. This revised deal, announced on December 13, 2023, reflects a continued commitment to the acquisition while offering Molina potential cost savings and increased value. The acquisition expands Molina's reach in the lucrative California Medicare market, adding roughly 250,000 members to their
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Patients Crave Conversational Texting, Frustrated by Simplistic Healthcare Communication

by Jasmine Pennic 12/19/2023 Leave a Comment

What You Should Know: - A new survey by Artera, a leader in patient communication technology, reveals a stark disconnect between how healthcare providers communicate and what patients actually want. - The findings, based on responses from over 2,000 patients, paint a picture of frustration and missed opportunities, with simple phone calls and one-dimensional text messages falling short of patient expectations. Communication Breakdown - Nearly half (45%) of patients have missed or forgotten a bill due to communication difficulties with their provider's office. - 43% report negative health impacts from communication challenges, including issues scheduling appointments or sharing crucial information. - A staggering 79% of patients want providers to offer text-based conversation on any topic, highlighting a desire for more convenient and accessible communication. Texting: A Double-Edged Sword - While 77% find automated text exchanges valuable, simplistic "yes/no" interactions dominate, frustrating 69% of patients who long for deeper conversations. - Two-thirds report incomplete text experiences, with 31% failing to achieve their goals at least half the time, often resorting to phone calls. - Technical glitches and unanswered messages further exacerbate the problem, with 62% experiencing error messages, invalid responses, or radio silence from providers "half the time" or more. Financial and Human Costs - Providers failing to meet communication expectations face financial consequences, as 59% of patients are willing to switch doctors due to poor communication. - Artera's research sheds light on the impact on healthcare workers as well, with a December 2022 report finding outdated communication strategies contributing to staff burnout. Guillaume de Zwirek, CEO and Founder of Artera, emphasizes the importance of patient-centric communication: "As a $4 trillion market, healthcare should offer unmatched customer experience. If patients can't communicate seamlessly, they won't engage, leading to a sicker population and more expensive care long term."

What You Should Know: - A new survey by Artera, a leader in patient communication technology, reveals a stark disconnect between how healthcare providers communicate and what patients actually want. - The findings, based on responses from over 2,000 patients, paint a picture of frustration and missed opportunities, with simple phone calls and one-dimensional text messages falling short of patient expectations. Communication Breakdown - Nearly half (45%) of patients have missed or
Read More

Cox Health to Implement Epic Enterprise EHR, Replacing Cerner

by Jasmine Pennic 12/19/2023 Leave a Comment

CoxHealth Goes Epic: Embracing Innovation for Patients and Providers

What You Should Know: - CoxHealth, a healthcare system in southwest Missouri announced it will implement Epic enterprise EHR across its health system, replacing its long-time Cerner EHR system. - This strategic move signifies a commitment to delivering the highest standard of care while embracing cutting-edge technology to empower both patients and healthcare professionals. Unifying Workflows, Streamlining Care The move to Epic wasn't taken lightly. Following an extensive selection
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CoachCare Acquires Verustat to Expand Remote Patient Monitoring Reach

by Fred Pennic 12/19/2023 Leave a Comment

CoachCare Acquires Verustat to Expand Remote Patient Monitoring Reach

What You Should Know: - CoachCare, a leading remote patient monitoring (RPM) and virtual health company, has made its fourth acquisition in 12 months, snapping up Nashville-based Verustat for an undisclosed amount. - This strategic move further strengthens CoachCare's position in the rapidly growing RPM market, projected to reach $175.2 billion by 2027. Strengthening Focus on Chronic Conditions Founded in 2020, Verustat brings valuable expertise in primary care and cardiology, areas
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3 Compelling Reasons — Beyond the Law — to Expand Consumer Access to Personal Records

by Tom Liddell, Harmony Healthcare IT CEO 12/19/2023 Leave a Comment

3 Compelling Reasons — Beyond the Law — to Expand Consumer Access to Personal Records

Rules and regulations protecting consumer data often burden businesses, no matter your industry. Rigorous consumer protections bog down financial institutions, e-commerce companies and educational organizations. These safeguards become even more demanding as consumers and government agencies call for increased transparency and access to personal data.  Healthcare is no exception. Our industry has undergone several iterations of consumer data protection rules — starting in 1996 with
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