“Bang Head Here.” This message was printed above a large black circle, push-pinned to a practice’s front desk the day Zocdoc’s user research team visited to better understand their patient engagement challenges. If this is not a representative sign of the state of America’s independent medical practices, I don’t know what is.
I can relate. Throughout nearly a decade of medical training, I spent tens of thousands of hours becoming an expert in things like peak airway
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4 Ways AI Is Enhancing The Patient Experience in 2024
Artificial intelligence (AI) captured the imagination of many in 2023. AI gets a lot of attention but little understanding or appreciation of what it can do to move revenue cycle management (RCM) forward, improve the patient experience, and answer the question, “Are you receiving the appropriate reimbursement?”
More than 3 of 5 companies are still experimenting with AI, according to a recent survey by Accenture. Only one in four are innovating or achieving stated objectives) and
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Beyond QA: The Next Wave of Medical Chatbots
Chatbots have come a long way since inception. While we’ve long used them for shopping and to expedite customer service requests, with growing popularity and use cases, they’re now common in fields from finance to healthcare. In particular, medical chatbots can achieve everything from improving the efficiency and quality of care, to quickly connecting patients to important information or providers.
Like most machine learning tools, the more data a medical chatbot is trained on, the
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High-Performance Radiology Monitors: A New Era of Remote Work & Improved Care
Radiology monitors and the radiologists who use them form a critical part of both emergency and preventive healthcare services, and like most modern industry discussions, any need for new radiology equipment inevitably involves questions concerning cost, quality and benefits for radiologists or institutions. However, unlike the mindset that drives innovative room designs or experiments with hybrid employee schedules, purchasing decisions for radiology monitors often come down to simply ordering
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Embracing SDOH Data Monitoring for Transformative Healthcare
Understanding the multifaceted dimensions of patient wellness goes beyond the medical symptoms presented in a clinical setting. In order to maximize positive patient outcomes, healthcare providers must examine and monitor the social factors and life circumstances, or the Social Determinants of Health (SDOH), that significantly influence population health. These determinants – encompassing aspects of life such as access to care and technology, food or housing insecurity, core demographics and
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The Path to Value-Based Care Through Patient Engagement
The transformation of the healthcare landscape is undeniable. With the industry moving toward value-based care, the emphasis has shifted from volume of services to the actual value or outcome of care delivered. And while value-based care holds providers more accountable for results, it also grants resources and time to provide better, more patient-centric care.
But even years into the shift, there remains no comprehensive guidebook for success. While providers are rewarded for higher
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Guarding Patient Privacy in the Age of AI Healthcare
2022 research from Morning Consult reveals that the healthcare field in particular has witnessed substantial enhancements in medical diagnoses, mental health evaluations, and the expeditious discovery of treatment options following the implementation of artificial intelligence (AI). In fact, 59% of U.S. healthcare executives believe that AI is effective at improving clinical outcomes.
While AI has proven valuable in the industry, its application in healthcare carries
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Automating Implant Orders: A Turning Point in Healthcare’s Digital Transformation
Advancements in medical technology have increased the demand for surgical implants. These implants, such as artificial joints and heart valves, pacemakers, ventricular shunts and cochlear implants, have revolutionized how doctors treat patients, helping them live better, more fulfilling lives.
The implantable device market is projected to reach $166.3 billion by 2032. Although this growth is exciting, it also highlights the need for healthcare to transform
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5 Egregious Virtual Assistant Fails and How to Overcome Them
Three phenomena conspire to drive healthcare organizations towards digitization: 1) patient demand for the same online experience as other consumer sites (e.g., Amazon, Open Table); 2) manual processes contributing to overextended staff made worse by labor shortfalls; and 3) unrelenting need to control costs, optimize revenue and streamline workflows.
But one primary barrier stands in the way: the historically poor performance of chatbots.
Let’s face it. Every single one of us has found
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Why Budget Alignment is Critical When Supporting All Stakeholders Throughout a Hospital’s Data Archiving Journey
In the fast-paced world of healthcare, data archiving is often underestimated and misunderstood, leading to costly mistakes and challenges for hospitals and health systems.
Imagine this common scenario: You've chosen an archiving vendor based on the lowest price and quickest timeline. However, as your project approaches the go-live date and legacy system decommissioning, you discover missing data and images in the archive. This setback adds an extra 90 days to your timeline, forcing you
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