Over the past two years, healthcare leaders have been forced to rethink what operational resilience really means.
The cyberattack on Change Healthcare demonstrated how dependent providers had become on a single third-party platform for everything from claims processing to cash flow. The attack on Ascension showed how quickly disruptions to technology can spill over into clinical operations, delaying care, forcing clinicians back to paper documentation, and disrupting the day-to-day
Read More
The Missing Line Item in Healthcare AI ROI Is Exception Handling
Healthcare executives often evaluate artificial intelligence with a familiar checklist: model accuracy, integration effort, implementation time, and license cost. That list omits the expense that determines whether an administrative AI project creates capacity or creates another system to supervise. The missing line item is exception handling.
The demand is real. In its 2026 Physician Survey on Augmented Intelligence, the American Medical Association reported that 81 percent of respondents
Read More
AI Won’t Break Healthcare Payments. Poor Infrastructure Will
Every executive discussion about AI eventually arrives at risk. Will AI make the wrong decision? Will it create new security vulnerabilities? Will it introduce compliance challenges that organizations aren't prepared to manage?
Those are important questions. But when it comes to payments, they're often not the first questions organizations should be asking. The bigger issue is that many organizations are layering AI on top of payment infrastructures that were never designed for the speed,
Read More
Hospitals Need Authority Maps for AI Agents
Hospitals are beginning to give AI systems something more consequential than the ability to generate text: permission to act. That shift is already underway. A September 2026 survey of 250 U.S. healthcare leaders found that 28% of organizations had agentic AI in production and another 44% were piloting it, while 72% reported AI tools or agents deployed without formal IT approval. The problem is no longer simply whether a hospital has an AI governance committee. Health systems need to know, agent
Read More
The Next Competitive Advantage in Drug Development Won’t Be a Better Molecule. It’ll Be Better Patient Selection.
For decades, the industry has organized itself around a single question: how do we discover more, and better, drug candidates? Target identification keeps getting smarter, molecule generation keeps getting faster, and AI has now touched nearly every stage of early discovery. Yet a molecule is only ever as good as the patients it happens to be tested on, and that half of the equation has received a fraction of the innovation investment.
Consider what happened across non-small cell lung cancer
Read More
Evolving the EHR from a System of Record to a System of Action
The EHR is poised to evolve from its original role as a place to store patient information. The next step is for it to take a more active role in the patient care journey.
As more of the journey becomes digitized, the EHR can help move work forward by connecting workflows, surfacing what needs attention, and using AI to reduce administrative burden. This shifts the EHR from a system of record to a system of action.
In ambulatory care, that shift has practical implications. Scheduling,
Read More
Why Behavioral Health Demands Purpose-Built CRM Architecture
When my business partner and I ran a multi-state behavioral health organization, one of our top challenges was accounting for how we spent our marketing dollars. Like many owner-operators, we also struggled to track conversations with potential clients and our business development team’s plans and pipeline. In the early days of our operation, which was more than 10 years ago, we tracked admissions with generic customer relationship management, or CRM, software. My partner and I spent hundreds of
Read More
Beyond 8 P.M. Charting: Why Solving “Pajama Time” Demands Upstream Pre-Visit Intake
For most physicians, the workday does not end when the last patient leaves. Notes still need to be finished. Messages are still waiting. Administrative tasks are still open. This after-hours work has a name, pajama time, and healthcare has treated it as an unavoidable cost of practicing medicine for far too long.
Because the truth is, it isn’t unavoidable. And the fix has almost nothing to do with the time of day. Most of what follows clinicians home starts hours earlier, before the patient
Read More
Why AI Must Contextualize, Not Automate, Crisis Hotlines
Put yourselves in the shoes of a health plan’s behavioral health hotline responder. This is a person, typically a clinician, whose job it is to provide immediate support as soon as members are flagged as a risk – a routine call that is made every day.
Suicide remains one of the leading causes of death in the United States, with the CDC reporting over 48,000 suicide deaths in 2024. For a health plan’s response services team, the interaction likely begins before the member ever picks up the
Read More
How Peristaltic Pumps Are Enabling the Next Generation of Robotic Surgery
Surgical robotics gets talked about the way AI gets talked about in every other industry right now. It's the thing everyone in medtech eventually brings up when the conversation turns to the future of surgery. As robotic-assisted procedures spread across specialties, from urology to orthopedics, the robot itself understandably gets most of the attention. Intuitive's da Vinci system remains the best-known example, but the category now includes an entire generation of platforms purpose-built for
Read More
