Consumers continue to expect (and increasingly demand) less friction in their provider interactions and greater access to healthcare. The adoption of AI and automation is a powerful accelerator in transforming organizations to deliver consumer-driven access, which maximizes scarce organizational resources.
Scheduling and managing appointments sit at the heart of this shift. It is the primary definition of “access” for consumers and is often the most meaningful touchpoint a patient has
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CMS Updates MIPS for 2026: Administrative Claims, TEFCA Bonuses, and AI Safety Measures
MIPS (Merit-based Incentive Payment System), a Medicare program that rewards clinicians for delivering high-quality, cost-efficient care, is by nature an evolving entity.
Much the way healthcare continually changes as new knowledge, treatments, and technologies modify past practices, MIPS is ever-changing, with program updates, revisions, and new requirements.
While these changes are well-intentioned and support value-based healthcare, they don’t necessarily make it easier for
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Beyond Generative AI: Why Healthcare’s Next Leap Depends on Agentic Systems That Can Actually Do the Work
Healthcare’s administrative burden is not a documentation problem, it is a workflow problem.
Over the past year, healthcare organizations have widely adopted generative AI for an array of documentation-related activities such as drafting appeal letters, producing patient-friendly summaries, and even assisting with administrative writing. While these tools have improved how information is created, they do little to address the underlying issue: a fragmented, manual, and procedurally
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No Trust, No ROI: Why Adoption Matters More Than Fidelity in Digital Twins
When industrial companies build intelligent products like digital twins, the idea is to get to optimal outcomes more consistently. An optimal outcome reduces cost, increases output, and otherwise has a positive impact on operations.
Digital twins help organizations achieve optimal outputs more consistently by making the many moving parts and considerations of any one decision more accessible. When everyone can access a tool that incorporates everyone else’s institutional knowledge, for
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6 Ways Hospitals Can Structure CMS TEAM Collaboration Agreements with Specialists
As the Centers for Medicare & Medicaid Services moves forward with the Transforming Episode Accountability Model (TEAM), hospitals are taking on financial accountability for Medicare’s most complex and costly surgical episodes. Hospitals that don’t take action to achieve better patient outcomes could find themselves owing Medicare money.
While TEAM shifts meaningful risk to hospitals, it also creates an opportunity often missing in value-based care: true collaboration with
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Why Clinical Communication Projects Die in the Boardroom (And How to Save Them)
Most clinical communication business cases fail at the board level.
Not because the technology doesn't work. Not because the clinical need isn't real. The problem is simpler: the financial framing doesn't match what decision-makers actually care about when allocating capital.
After sitting in board meetings across hospitals in Asia Pacific and the Middle East, I've watched proposals succeed and fail. The ones that get approved do something different. They connect clinical communication
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The “Silent” Risk in the NICU: Why Your EHR Can’t Protect Infant Feeding
Feeding is one of the most frequently performed high-risk workflows in the NICU, yet it remains among the least consistently protected by end-to-end safety controls. Medically fragile patients are vulnerable to errors and poor nutrition. Feeding errors often go unreported, and mistakes in management or preparation put infants at risk and distress families. Workarounds quickly become more than one-offs; they become normalized safety gaps that leadership must address.
Hospitals have invested
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The Great Opt-Out: Why Patients Are Ditching Insurance for Cash-Pay Digital Care
Twenty-seven million Americans are uninsured. And nearly one in four who are covered skip or delay care because of cost. As of January 1, more than 20 million ACA enrollees watched their premiums double when enhanced subsidies expired, and Medicare telehealth flexibilities are currently hanging by a thread. None of these crises happened in isolation. They converged, and millions of Americans are feeling the impact all at
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The “Pilot Purgatory”: Why 80% of Pharma AI Projects Fail (And How to Fix It)
Artificial intelligence is rapidly reshaping the life sciences industry, influencing everything from early-stage drug discovery to clinical operations, manufacturing, and patient engagement. While enthusiasm for AI remains strong, many organizations continue to struggle with moving from experimentation to scalable, enterprise-ready deployment. Recent industry data found that 80% of healthcare AI projects fail to scale beyond the pilot phase. In highly regulated environments like healthcare, AI
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Should Healthcare Organizations Transition to Biometric Security?
As digital transformation accelerates across healthcare, biometric security — the use of unique physical or behavioral traits, such as fingerprints, facial features or iris patterns, to verify identity — is emerging as a compelling alternative to traditional password‑based systems.
Healthcare professionals evaluating this shift must understand the current landscape of biometric adoption as well as the advantages, drawbacks and the careful steps required for a successful transition to
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