What You Should Know:
– Cured by Innovaccer, a healthcare experience platform, has announced the launch of Healthcare Experience AI, a suite of advanced AI capabilities designed to revolutionize patient engagement and operational efficiency.
– The new offering combines generative and predictive AI to empower healthcare organizations to deliver more personalized and proactive care.
Transforming the Patient Experience
Healthcare Experience AI directly addresses the growing need for healthcare providers to shift from reactive care to proactive patient journeys. By leveraging AI-powered insights and automation, healthcare organizations can enhance patient engagement, improve operational efficiency, and accelerate revenue growth.
Key features of Healthcare Experience AI include:
- Propensity Scoring: Advanced machine learning algorithms identify high-value audiences for targeted care needs, allowing providers to focus their efforts on patients who would benefit most from specific interventions.
- Personalized Patient Journeys: AI-driven subject line generation and send time optimization enable personalized patient communication at scale, improving engagement and satisfaction.
- Access Center CoPilot: This intelligent assistant provides automated knowledge base suggestions, case classification, and next-best actions to enhance first-call resolution in access centers. This leads to reduced average handle times, lower service costs, and improved patient satisfaction.
“Healthcare has a massive patient experience problem, and we believe technology should make healthcare more accessible and personalized”, said Abhinav Shashank, Co-founder and CEO of Innovaccer. “Our suite of AI tools allows providers to eliminate the guesswork in patient experience, enabling deeper connections and delivering customized solutions that truly matter.”
