What You Should Know:
– Attuned Intelligence (“Attuned”), a healthcare AI company, has emerged from stealth today, announcing a $13 million seed funding led by Radical Ventures and Threshold Ventures.
– The capital will be used to accelerate product development, grow the team, and expand deployments across hospitals and safety-net providers nationwide.
Supervised AI for Hospital-Grade Scale and Safety
The investment addresses a critical challenge: patient access in the U.S. is at a breaking point. Hospitals spend tens of billions of dollars each year on call centers, but high turnover and staff shortages mean most are operating with only about 60% of the staff they need. This leaves millions of patients unable to reach care.
Attuned’s core offering is a supervised voice AI platform purpose-built for hospital and health system call centers. The system is designed to answer every patient call instantly while safely resolving up to 70% of all interactions.
- Immediate Access: The platform delivers immediate, compassionate access for patients.
- Safety-First Design: Routine requests are safely automated, while urgent issues are escalated immediately. The platform is built for the highest stakes, where trust, safety, and patient impact matter most.
- Transparent Oversight: The system supports multiple languages and provides operations leaders with real-time oversight to see exactly how decisions are made. As a partner noted, the platform uses over a half-dozen specialized AI agents working in concert, some focused on language understanding and others on safety supervision.
“We founded Attuned to rise to one of healthcare’s hardest access challenges: to answer and resolve all patient phone calls,” says Domenic Donato, co-founder and CEO of Attuned. “Our platform delivers immediate, compassionate access for patients while giving operations teams real-time oversight. Designed from the beginning for hospital-grade scale, safety, and situational breadth, the response from health systems has been overwhelming. We’re currently onboarding multiple hospitals per week and taking thousands of calls per day.”
Proven Impact at Safety-Net Providers
Early deployments have shown measurable impact, particularly within safety-net providers:
- Lowell Community Health Center (CHC): The center, which serves 40,000 patients annually, went live in just 10 days. Attuned now answers every call to the main line, 24/7, fielding everything from emergencies and medication questions to billing and records, often across multiple languages.
- Automation Success: By partnering with Attuned, Lowell CHC is on track to automate over 70% of its call center, redirecting resources to patient care.
- High Volume Management: One health system currently being scaled by Attuned receives nearly 50,000 calls weekly, a volume easily managed by the platform.
Padma Sastry, CIO at Lowell Community Health Center, highlighted that the collaboration supports their mission to streamline patient access, ensure language access, and maintain an exceptional patient experience.
