What You Should Know:
– Innovaccer Inc., a healthcare AI company, today announced the launch of Comet™, an AI-powered Access Center solution that transforms the traditional call center into an intelligent, always-on digital front door for care.
– Built to address long-standing operational inefficiencies in patient access, Comet™ integrates 24/7 omnichannel AI agents, intelligent bidirectional EMR connectivity, and real-time AI copilots to streamline scheduling, reduce hold time, and ease administrative burnout on staff.
Always-on Omnichannel AI Agents to the Front Line of Patient Access
As health systems confront staffing shortages, rising patient expectations, and revenue leakage from broken access workflows, Comet™ delivers a unified solution that automates routine interactions, empowers agents with AI copilots, and ensures patients receive timely, personalized care across voice, web, and SMS channels. Patients can now engage anytime, through their preferred channel, without the frustration of waiting on hold or for callbacks, while access center teams work more efficiently with intelligent tools that augment decision-making and automate work.
“Comet™ is not a chatbot upgrade. It’s the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen,” said Abhinav Shashank, cofounder and CEO at Innovaccer. “We built it to tackle the chaos of today’s call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare.”
Driving Measurable Improvements in Access, Efficiency, and Experience
Comet™ is designed to deliver measurable improvements in access, efficiency, and experience by combining AI agents with intelligent staff augmentation in multiple ways:
- Omnichannel AI Agents: These agents manage routine patient interactions, including scheduling, FAQs, and eligibility checks across voice, chat, and SMS. They reduce call volumes and deliver instant, 24/7 patient access.
- AI Copilots for Live Agents: Provide patient-level personalized AI insights, real-time guidance, and next best actions. They also complete post-call documentation and generate automated call summaries and transcripts, helping reduce average call handle time by up to 38%.
- Referral AI Copilot: Automates referral intake, insurance verification, and fast-tracks referral processing across multiple intake channels. It includes built-in bidirectional EHR integration to ensure faster scheduling and reduced revenue leakage.
- Unified Agent Interface: Centralizes critical tools and data, giving staff a single pane of glass to manage patient interactions efficiently.
- Pre-built Healthcare Workflows and Plug-and-Play EHR Integrations: Enable rapid deployment in under 90 days, with the flexibility to scale across departments and service lines.
Comet™ Preliminary Results
Early implementations of Comet™ have shown encouraging signs of measurable impact for healthcare organizations. According to internal assessments, health systems using Comet™ have reported:
- A 30+% increase in appointment and referral conversions.
- Over 70% of interactions are now automated.
- Staff performance has seen an approximate 38% boost.
- Significant reduction in call resolution time.
- Time-to-Value achievement in under 90 days.
These early results reinforce Comet™’s potential to address longstanding challenges in patient access, including long wait times, staff overload, high cost per interaction, and missed revenue opportunities. They also position healthcare organizations to transition toward intelligent, scalable, and patient-centered access models.
Availability
Comet™ is available now to Innovaccer customers across the U.S. For more information, visit: https://comethealth.ai/.
