• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage
  • Life Sciences
  • Research

Talkdesk Enhances Healthcare Contact Centers with New Epic Integration

by Fred Pennic 02/17/2025 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print
Talkdesk Enhances Healthcare Contact Centers with New Epic Integration

What You Should Know: 

– Talkdesk, a global leader in AI-powered customer experience (CX) solutions, today announced new enhancements to its Talkdesk Healthcare Experience Cloud™ that further integrate its platform with EHR provider Epic.

– The latest innovation embeds Talkdesk’s agent tools and call controls directly into Epic, creating a unified and streamlined experience for healthcare contact center agents.

Epic Integration Streamlines Agent Workflows and Improve Patient Experience

This latest integration builds on these achievements by providing agents with:

  • Embedded call controls: Manage calls directly within Epic, eliminating the need to switch between applications.
  • Conversation management tools: Access a suite of tools to enhance communication and streamline workflows.
  • Persistent interaction context: Maintain a unified view of patient information across different Epic screens and modules.
  • Unified agent experience: Access all relevant patient data and tools within the Epic environment.

Improving Efficiency and Patient Care

By embedding Talkdesk’s tools and controls directly into Epic, healthcare contact centers can:

  • Improve agent efficiency: Streamline workflows and reduce the time spent navigating between applications.
  • Enhance patient experience: Provide agents with faster access to patient information, enabling more personalized and efficient service.
  • Increase agent satisfaction: Create a more user-friendly and efficient work environment for agents.
  • Improve care coordination: Facilitate seamless communication and collaboration between contact center agents and other healthcare providers.

“Healthcare organizations face unique and complex customer experience requirements and high patient expectations. Unification of the agent desktop not only improves workflows for agents but also helps them have more personalized and impactful conversations. Our partnership with Epic is a game-changer in enabling providers to deliver a more synchronized, efficient, and tailored patient experience,” said Patty Hayward, vice president and general manager of Healthcare and Life Sciences at Talkdesk.

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Epic EHR Integration

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Insights

2025 EMR Software Pricing Guide

2025 EMR Software Pricing Guide

Featured Interview

Paradigm Shift in Diabetes Care with Studio Clinics: Q&A with Reach7 Founder Chun Yong

Most-Read

Medtronic to Separate Diabetes Business into New Standalone Company

Medtronic to Separate Diabetes Business into New Standalone Company

White House, IBM Partner to Fight COVID-19 Using Supercomputers

HHS Sets Pricing Targets for Trump’s EO on Most-Favored-Nation Drug Pricing

23andMe to Mine Genetic Data for Drug Discovery

Regeneron to Acquire Key 23andMe Assets for $256M, Pledges Continuity of Consumer Genome Services

CureIS Healthcare Sues Epic: Alleges Anti-Competitive Practices & Trade Secret Theft

The Evolving Role of Physician Advisors: Bridging the Gap Between Clinicians and Administrators

The Evolving Physician Advisor: From UM to Value-Based Care & AI

UnitedHealth Group Names Stephen Hemsley CEO as Andrew Witty Steps Down

UnitedHealth CEO Andrew Witty Steps Down, Stephen Hemsley Returns as CEO

Omada Health Files for IPO

Omada Health Files for IPO

Blue Cross Blue Shield of Massachusetts Launches "CloseKnit" Virtual-First Primary Care Option

Blue Cross Blue Shield of Massachusetts Launches “CloseKnit” Virtual-First Primary Care Option

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

Osteoboost Launches First FDA-Cleared Prescription Wearable Nationwide to Combat Low Bone Density

2019 MedTech Breakthrough Award Category Winners Announced

MedTech Breakthrough Announces 2025 MedTech Breakthrough Award Winners

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |