What You Should Know:
– United Language Group (ULG), a leading provider of language services, today announced a groundbreaking integration with Epic, the most widely used electronic health record (EHR) system in healthcare.
– ULG’s Epic integration empowers healthcare professionals to connect with interpreters in over 250 languages with a single click directly within the patient’s EHR. This eliminates the need for separate phone calls or unfamiliar workflows, fostering a smooth and efficient patient experience.
Streamlined Workflow, Enhanced Patient Experience
ULG’s Epic integration seamlessly integrates language access into the existing workflow. Here’s how it benefits both patients and providers:
- Effortless Connection: Providers can initiate interpreter calls directly within the patient’s EHR, eliminating the need to exit the system or use separate phones.
- Time Savings and Efficiency: This integration eliminates the need for additional training on external processes, saving valuable time for care teams.
- Improved Quality of Care: Faster access to interpreters allows for earlier engagement, fostering clearer communication, reducing miscommunication risks, and ultimately leading to better patient care.
- Enhanced Patient Experience: Patients can now receive care in their preferred language, fostering trust and a more comfortable healthcare experience.
- Compliance and Security: The Epic integration prioritizes patient privacy and information security, ensuring compliance with relevant regulations.
“Language access can be a matter of life or death in healthcare,” said James Dodson, United Language Group’s Executive Vice President of Interpretation. “That’s why we’re so committed to leveraging technology to improve health equity with innovations like our Epic integration. Now, healthcare professionals are one click away from an interpreter, directly from the Epic EHR they are already using during the appointment.”
