• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • COVID-19
  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • Artificial Intelligence
    • Blockchain
    • Mobile Health
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage
  • Life Sciences
  • Research

Survey Reveals Accelerating Use of AI to Overcome Workforce Challenges 

by Syed Hamza Sohail 03/24/2023 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

What You Should Know:

– Given the severity of labor shortages and staffing constraints facing health systems nationwide, C-suite executives are turning to artificial intelligence (AI) to fill gaps and improve productivity, according to a recent survey conducted by The Health Management Academy (The Academy) with support from Outbound AI.

– Almost half of executives (47.5%) report their health system is currently using AI solutions for the workforce, while all others (52.5%) report their health system is currently evaluating or considering AI solutions for the workforce.

AI-Driven Solutions to Workforce Challenges

Executives selected to participate in the survey were verified as having a high degree of familiarity with strategic decisions surrounding AI solutions at their respective health systems, as recognized by an average score of 9.35 on a 10-point scale, wherein 10 denotes “very familiar.” The Academy used both quantitative and qualitative methods to capture insights and perspectives from a total of 40 executives at 40 leading heath systems spanning multiple geographic regions, sizes (measured by net patient revenue) and academic medical center status. Titles included Chief Information Officer, Chief Medical Information Officer, Chief Financial Officer, Chief Technology Officer, Chief Transformation Officer, and Chief Digital Officer, among others. The Academy received financial support from Outbound AI, a Seattle-based solution provider specializing in Conversation AI built for healthcare.

Key findings are as follows;

1. Back Office is Focus of AI Adoption To Date

Survey findings indicate that the typical progression of AI investments is: (1) back office, (2) clinical operations, and (3) clinical care. Back office most often includes revenue cycle, human resources and/or supply chain management, areas proven to result in “quick financial wins through cost savings.” More than three-quarters (78.0%) of executives report their health system is currently using or evaluating AI for revenue cycle management.

2. Nursing is Key Target for AI Among Clinical Workforce

Additional survey data show that although only 15.0% of executives report their health system is currently using AI for nursing, an overwhelming 82.5% report their health system is currently evaluating or considering AI for nursing. As one executive notes: “We are prioritizing where we can impact the biggest labor pain points. This is mostly in nursing.”

3. Near-Term Investments in AI for the Workforce Expected to Increase

The industry will likely see an acceleration of investments in AI solutions for the workforce. Among executives who report their health system is currently using AI solutions for the workforce, 84.5% expect a moderate to significant increase in the next one to three years.

4. Growing Interest in Conversational AI Solutions

When asked whether their health system uses conversational AI, most executives answer, “yes, we have chatbots.” While chatbots have gained traction, it is important to acknowledge they are only one of many use cases for conversational AI. Despite this knowledge gap, over one-quarter of executives (27.5%) report their health system is currently using conversational AI solutions, while all others (72.5%) report their health system is currently evaluating or considering conversational AI solutions.

5. Executives Scope Multiple Sources to Evaluate AI

Though opportunities to leverage existing technologies and partnerships are prioritized, executives are receptive to forming new relationships. The survey indicates that executives focus on real-world case studies and return-on-investment (ROI) data. They also seek recommendations from their peers. The five most important factors executives evaluate are:

– Interoperability with EHR

– Privacy and security

– Ability to augment EHR capabilities

– Anticipated return on investment

– Expected value (hard and soft) across 3+ years

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: AI, Artificial Intelligence, Health Systems, interoperability, net patient revenue, OR Supply Chain Management, revenue cycle, Revenue Cycle Management

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Knowledge Hub

 How Top Health Plans Use AI to Save Money and Work Smarter How Top Health Plans Use AI to Save Money and Work Smarter

 How to Build Hybrid Care Models Around Remote Patient Monitoring How to Build Hybrid Care Models Around Remote Patient Monitoring

Trending

Nearly Half Of Consumers Report Their Healing has Been Directly Impacted by Difficulty Paying Medical Bills

Consumers Cite Healthcare Affordability as Biggest Concern to Paying Medical Bills

Mayo Clinic, GE HealthCare, Partner on Medical Imaging and Theranostics Innovation

Roundups: 16 Recent Strategic Digital Health Partnerships

How Telehealth Can Combat Clinician Burnout

How Telehealth Can Combat Clinician Burnout

Q/A: DocStation CEO Shares How AI Will Help Pharmacies Use the DIR Fee Changes to Their Advantage

Q/A: DocStation CEO Shares How AI Will Help Pharmacies Use the DIR Fee Changes to Their Advantage

Debunking Myths About Virtual Care to Drive Health Equity

Debunking 3 Myths About Virtual Care to Drive Health Equity

Provider AI Strategy Moves From The IT Dept. To The C-Suite

Notable Launches ChatGPT-Like Assistant for Patients

Notable Launches ChatGPT-Like Assistant for Patients

Intermountain to Replace Cerner with Epic Enterprise EHR by 2025

Intermountain to Replace Cerner with Epic Enterprise EHR by 2025

M&A: PE Firm Acquires NextGen Healthcare EHR for $1.8B

M&A: NextGen Healthcare EHR Acquired by PE Firm for $1.8B

UPMC to Replace Oracle Cerner with Epic Enterprise EHR by 2026

UPMC to Replace Oracle Cerner with Epic Enterprise EHR by 2026

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • 2023 Editorial Calendar
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2023. HIT Consultant Media. All Rights Reserved. Privacy Policy |