What You Should Know:
– Atlantic Health System, a leading non-profit health system in New Jersey, has expanded its use of the Kyruus ProviderMatch® platform to offer consumers convenient online scheduling on its website. The health system has seen rapid adoption from both new and existing patients with thousands of appointments booked online in the first five months.
– The organization has already leveraged Kyruus’ provider directory platform for five years and through this expansion patients are now able to find and schedule care online. Last year, the team built on its initial work making it easier for people to find the right care by allowing them to also book visits via ProviderMatch DirectBook, which uses a direct integration with the health system’s EHR to show appointment availability and facilitate seamless scheduling. While Atlantic Health System had offered online booking before, the team switched to Kyruus’ solution to offer a more intuitive consumer experience and boost conversion.
Positive Online Scheduling Results from Kyruus Adoption
Atlantic Health System focused the first phase of its online scheduling initiative on primary care, expanding digital access to almost three hundred primary care providers in May. The organization has seen equally strong adoption from new and existing patients, with more than 40 percent of online appointments coming from new patients so far. Atlantic Health System has also activated online scheduling for screening mammograms in its first phase, allowing people to self-book visits at 10 locations. Notably, cumulatively across primary care and mammograms, over 40 percent of online bookings have occurred outside of normal business hour