• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Skip to secondary sidebar
  • Skip to footer

  • Opinion
  • Health IT
    • Behavioral Health
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Patient Engagement
    • Population Health Management
    • Revenue Cycle Management
    • Social Determinants of Health
  • Digital Health
    • AI
    • Blockchain
    • Precision Medicine
    • Telehealth
    • Wearables
  • Life Sciences
  • Investments
  • M&A
  • Value-based Care
    • Accountable Care (ACOs)
    • Medicare Advantage

Northwell Health to Launch Enterprise Patient Engagement Platform at Clinical Sites

by Jasmine Pennic 12/01/2021 Leave a Comment

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print
Northwell Health to Launch Enterprise Patient Engagement Platform at Clinical Sites

What You Should Know:

Northwell Health and Playback Health sign multiyear deal to launch patient engagement platform at clinical sites across health system.


Northwell Health, New York State’s largest health care provider and Playback Health, a software technology company dedicated to helping care providers build deeper, more meaningful connections with their patients, today announced a multiyear agreement to launch Playback’s patient engagement platform at select locations across the health system. Playback’s software technology empowers patients by supplying them with medical information that they can revisit, replay and share with others, enabling them to better understand their condition or treatment and more fully engage with their care.

Playback Health’s Patient Engagement Platform

Playback is built on the recognition that patients often have trouble digesting and remembering information provided during medical visits, especially when a clinician is sharing a stressful diagnosis or complex care plan. To help patients hear, absorb and understand, the platform provides information that is curated by providers from the medical record. Clinicians can create personalized care instructions using video, audio, pictures, and text to communicate a patient’s diagnosis and care plan clearly and compassionately. For example, a clinician can include a video in which he or she displays an MRI image or other test result and explains what it indicates about the patient’s condition.

In addition, Playback video calling allows clinicians to directly connect with their patients, to check on how they’re feeling, or for a telehealth consult. This capability also allows clinicians to touch base with others on the care team. All moments are captured and available for viewing anytime, anywhere, by the patient and their care team.

With a rich user interface and robust integration, Playback’s software is purpose-built. It is designed to promote mobility and sharing of point-of-care medical data and information captured in a hospital’s electronic medical record and patient portals or from third-party medical devices while adhering to strict security standards for health information.

“At Northwell, we understand that many of the most troublesome problems in health care come down to lack of communication,” said Richard Mulry, president and CEO of Northwell Holdings and Ventures, the entrepreneurial arm of the health system, which is leading the rollout of the Playback platform across Northwell. “We are excited by the opportunity to develop and roll out this innovative, scalable technology that takes doctor-patient communication to a new level. Based on the results of pilot programs at Glen Cove Hospital and other sites around the health system, we are confident it will improve not just the experience of patients in and out of the doctor’s office but ultimately the quality of their care.”

  • LinkedIn
  • Twitter
  • Facebook
  • Email
  • Print

Tagged With: Northwell Health, patient engagement

Tap Native

Get in-depth healthcare technology analysis and commentary delivered straight to your email weekly

Reader Interactions

Primary Sidebar

Subscribe to HIT Consultant

Latest insightful articles delivered straight to your inbox weekly.

Submit a Tip or Pitch

Featured Interview

Reach7 Diabetes Studios Founder Chun Yong on Reimagining Chronic Care with a Concierge Medical Model

Most-Read

Bayer Exits Radiology AI Market, Discontinuing Calantic and Blackford

Bayer Exits Radiology AI Market, Discontinuing Calantic and Blackford

Oracle Health Launches AI Center of Excellence for Healthcare

Oracle Health Launches AI Center of Excellence for Healthcare

Particle Health Addresses Integration to Epic Data Despite Dispute

US Court Allows Particle’s Antitrust Claims Against Epic to Proceed

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Epic Launches Comet: A New AI Platform to Predict Patient Health Journeys

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Preparing for the ‘Big Beautiful Bill’: How Digitization Can Streamline Medicaid Eligibility & Social Care Delivery

Evernorth Health Services Invests $3.5B in Shields Health Solutions

Evernorth Health Services Invests $3.5B in Shields Health Solutions

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

KLAS Report: Oracle Health Faces Customer Losses and Declining Satisfaction

Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

M&A:Tempus AI Acquires Digital Pathology Leader Paige for $81.25M

Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

Femtech: Mira Launches Ultra4™, the First At-Home Hormone Monitor with Lab-Quality Insights

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

How Healthcare CIOs Can Solve the Unstructured Data Crisis and Reduce Storage Costs

Secondary Sidebar

Footer

Company

  • About Us
  • Advertise with Us
  • Reprints and Permissions
  • Submit An Op-Ed
  • Contact
  • Subscribe

Editorial Coverage

  • Opinion
  • Health IT
    • Care Coordination
    • EMR/EHR
    • Interoperability
    • Population Health Management
    • Revenue Cycle Management
  • Digital Health
    • Artificial Intelligence
    • Blockchain Tech
    • Precision Medicine
    • Telehealth
    • Wearables
  • Startups
  • Value-Based Care
    • Accountable Care
    • Medicare Advantage

Connect

Subscribe to HIT Consultant Media

Latest insightful articles delivered straight to your inbox weekly

Copyright © 2025. HIT Consultant Media. All Rights Reserved. Privacy Policy |