What You Should Know:
– Patient financial engagement platform Cedar announced the availability of its patient billing solution, Cedar Pay in the Epic App Orchard marketplace.
– Cedar engages patients through a frictionless billing experience that is embedded in MyChart using single sign-on. By tailoring in-app messaging and balance resolution workflows.
Cedar, a leading patient financial engagement platform, today announced that Cedar Pay, its flagship patient billing solution, is available in the Epic App Orchard marketplace. Cedar now helps providers deliver a seamless, personalized billing experience in MyChart while complementing existing staff workflows. For patient support staff, Cedar’s provider tools – including payment processing and analytics features – are seamlessly integrated into the Epic EHR.
Tools to Personalize the Patient Financial Experience and Streamline Revenue Cycle Operations
Cedar’s underlying technology is powered by a personalization engine that leverages historical patient behavior in conjunction with available patient data, such as demographics and digital engagement patterns, to segment and personalizes the patient’s financial experience. As a result, every patient gets a billing experience that makes sense for the individual, including personalized omnichannel bill outreach (text message, email, paper statement), messaging, payment options, and resolution workflows.
Epic App Orchard Integration Benefits
Cedar engages patients through a frictionless billing experience that is embedded in MyChart using single sign-on. By tailoring in-app messaging and balance resolution workflows – coupled with Cedar Pay’s patient-first user interface – the platform enables meaningful self-service engagement, demonstrated by Cedar’s 70% digital payment rate among patients. Additionally, Cedar’s optimized outbound communications via text, email and paper statements can help reach patients who aren’t active MyChart users and drive digital bill pay adoption at scale, as 65% of patients engage with Cedar’s electronic bill notifications.
These platforms can be accessed via Cedar’s standalone experience as well as through Cedar embedded in MyChart. Additionally, the platform gives provider staff the opportunity to use Cedar’s patient engagement and analytics tools embedded in Hyperspace.
“At Cedar, we believe that what’s good for patients is good for providers,” said Arel Lidow, Co-Founder and President of Cedar. “By integrating Cedar’s capabilities with Epic’s MyChart, patients enjoy a personalized financial journey. We’re excited that Cedar is now fully compatible with App Orchard so more patients can benefit from this experience.”