What You Should Know:
CommonSpirit deploys Notable Health’s COVID-19 Virtual Triage and Remote Monitoring solution across ambulatory clinics in Arizona, California, and Nevada, with plans to scale broadly across the CommonSpirit Health system in the coming weeks.
The aI-powered platform supports clinician assessment of a patient’s risk for COVID-19 by transmitting clinical histories directly into the EMR and performing remote monitoring of at-risk patients throughout the care continuum.
CommonSpirit Health is a single healthcare organization formed by Catholic Health Initiatives (CHI), Dignity Health, and Dignity Community Care announces the deployment of Notable Health’s COVID-19 Virtual Triage and Remote Monitoring solution to support clinical staff in their efforts to pre-screen ambulatory patients, limit the spread of novel coronavirus and provide remote care for at-risk individuals. The COVID-19 virtual triage and remote monitoring solution is now in use at ambulatory clinics in Arizona, California and Nevada, with plans to scale broadly across the CommonSpirit Health system in the coming weeks.
Virtual Assessment, Triage, and Remote Monitoring for COVID-19
By integrating seamlessly into existing technology and infrastructure, the COVID-19 solution supports clinician efforts to mitigate disease spread by prompting patients to complete a tailored screening (following CDC criteria) on their mobile device before any scheduled visit, while also providing information on relevant preventative measures and surfacing real-time updates on virus spread and containment efforts. In addition, the technology supports remote monitoring of at-risk patients, giving clinicians the data points to evaluate a patient’s clinical trajectory and make necessary interventions.
Flattening the Curve via Digital Triage and Remote Monitoring
Notable is now offering a free rollout of the COVID-19 solution to existing and future provider and payer partners, which was prompted after a recent use case within the CommonSpirit Health system. Appropriate identification, triage and containment was triggered after a patient reported flu-like symptoms and recent travel to known COVID-19 “hot spots” as part of Notable’s mobile check-in, which prompts patients to enter symptoms and medical history up to 48 hours prior to a scheduled appointment. This information had not been previously captured when the patient called to schedule the appointment. In this case, the patient was redirected to a designated, quarantined location, in accordance with emergency response protocols that protect other patients and clinical staff.
Using patient-provided data captured during the intelligent mobile intake process, the COVID-19 solution can gather clinical history and identify high-risk patients based on a customizable algorithm, automating the instant creation of a natural language HPI (history of present illness) directly within the EMR and flagging pertinent cases for clinic managers and primary responders. This allows clinicians to perform regular remote patient monitoring and deliver custom alerts to identified high-risk patients, as well as use existing integration to place relevant data into structured EMR fields.
“Intelligent automation has unlocked new opportunities for quality care delivery in concrete and profound ways,” said Marijka Grey, MD, executive leader for transformation implementation at CommonSpirit Health. “Any virtual tools that guide our patients to the right level of care during the COVID-19 pandemic can reduce the spread of this disease and keep our patients and caregivers safe from unnecessary exposure.”
