– Banner Health is now offering consumers the ability to self-schedule appointments online with Kyruus ProviderMatch for Consumers.
– With more than 10,000 comprehensive provider profiles searchable on the Banner Health website via the KyruusOne platform, Banner Health’s patients now have greater autonomy and flexibility in making their care decisions.
Banner Health, one of the largest non-profit health systems in the US announced, has begun offering online scheduling for consumers through Kyruus ProviderMatch® for Consumers. The launch is the latest step in the health system’s digital front door initiative, for which it won the Marketers That Matter® Customer Experience Award in 2019.
Online Scheduled Based on Real-Time Availability
Banner Health’s launch of online scheduling follows its rollout of a new consumer-facing provider search experience with Kyruus last year. After building a detailed directory of more than 10,000 providers in the KyruusOne® platform, the health system deployed ProviderMatch for Consumers to give consumers a more modern, efficient way to search for providers on its website.
Already enabling consumers to search based on a range of key matching criteria, Banner Health has now expanded this to include filtering based on which providers offer online booking. From there, integration with the Epic EHR platform allows consumers to choose an appointment based on real-time availability and complete the booking process without leaving ProviderMatch.
Optimizing The Provider Search Experience
“In order to earn and retain the loyalty of today’s healthcare consumers, we know it’s critical to make it simple to access our providers and healthcare services,” said Alexandra Morehouse, Chief Marketing Officer at Banner Health. “After introducing our new provider search experience, offering online appointment booking was the natural next step, and we’re thrilled to be bringing this to fruition for consumers in our communities.”