Kyruus has announced a collaboration with IBM to integrate Watson Virtual Agent with Kyruus’ ProviderMatch to allow health systems to leverage chatbots to effectively match patients with appropriate providers and enable self-service scheduling. By enabling patients to engage with an AI-powered virtual agent (chatbot), patients will be able to easily and quickly find the best provider for their needs and then schedule an appointment at their convenience, with the click of a button.
Kyruus & IBM Watson Integration Details
The integration will be designed to allow health systems to leverage chatbots to match patients effectively with providers through automated routing and self-service appointment booking and management capabilities. Consumers will be able to engage the virtual agent to help them identify appropriate providers for their needs and schedule appointments – and transfer to a live human agent when needed.
Leveraging the KyruusOne™ provider data management platform – including granular provider expertise and enterprise-wide appointment availability data – the solution will help health systems better utilize their capacity while helping reduce barriers to access for consumers. Enabling consumers to cancel and reschedule appointments will also deliver added convenience while reducing unnecessary calls to health system access centers.
“Healthcare consumers today are demanding the same level of convenience and automation that has become table stakes in other industries,” said Julie Yoo, Chief Product Officer at Kyruus in a statement. “Our collaboration with IBM will allow health systems to offer new self-service capabilities to patients, supporting demand conversion and reducing demands on their call centers – all without sacrificing the ability for patients to find the right provider at the right time.”