A recent KLAS report reveals that TeleTracking and Epic are market leaders in managing the patient flow of patients. Managing the flow of patients in an acute care setting is one of the more complicated challenges confronting providers today. Providers who were interviewed by KLAS reveal that TeleTracking leads every vendor in overall satisfaction of the operational and clinical staff, who rely most heavily on patient flow functionality.
Providers who have compared the solutions report that Epic’s functionality has significantly improved over the years and customers are excited about cost savings and future improvements. However; providers report that Epic’s solution is still immature and still more difficult to use in comparison to TeleTracking.
Other key findings from the KLAS report include:
– Providers appreciate the McKesson solution’s poor analytics and sometimes poor integration lead to less-than-full adoption and falling satisfaction scores.
– Cerner customers struggle with weak reporting and analytics tools, bugs, and data-integrity concerns, according to limited customer data
– Inconsistently implemented dashboards and varying accuracy frustrate clinical respondents and have a negative impact on Epic’s ability to facilitate higher capacity and reduce wait times.
– McKesson users find their dashboards easy to navigate, but respondents struggle enough with the solution’s analytics that many said they are not using them or are unable to access the data.
– Majority of customers using TeleTracking feel the solution’s state-of-the-art functionality is worth the additional time and resources required to implement a non-enterprise solution
– Operational and clinical respondents struggle with Epic’s discharge functionality. Multiple Epic customers complained of their inability to differentiate between pending and completed discharges, though they spoke positively about the direction of the software’s development.
– Epic and TeleTracking are neck and neck in meeting integration needs
– Every respondent using TeleTracking’s transfer center reported a positive impact on revenue and/or patient placement.
For more information about the report, visit KLAS for details.
