University of California at San Francisco, Department of Oral and Maxillofacial Surgery (UCSF-OMS) has partnered with ReferralMD, an enterprise patient access platform to reduce patient wait times. As part of the partnership, UCSF has implemented ReferralMD’s patient access platform to provide regular feedback to referring providers, prevent lost referrals, and centralize their referral management process.
Prior to going live with ReferralMD, UCSF-OMS received faxed referrals from hundreds of referring providers, converted them to PDFs and then stored them in shared folders. This process was inefficient and error-prone, leading to lost referrals and no time to provide status updates to referring providers. After 90 days of using the ReferralMD platform, UCSF-OMS saw the following changes:
– 48% lower waiting times
– 100% staff adoption
– Ability to automate appointment status updates to 395 referral sources
– Lost referrals
“As a high-volume group practice we receive referrals through a variety of channels,” said Jake Blackshear, Department Manager at UCSF-OMS. “ReferralMD consolidates these channels into a single interface and automates much of the follow up. Our staff is saving time and our referring providers are getting better service. It’s a win-win.”