ColumbiaDoctors, a multi-specialty faculty practice organization comprising providers of Columbia University Medical Center in New York City, has selected the DocASAP platform to provide its patients with advanced online scheduling capabilities. DocASAP is a patient access, engagement and online scheduling platform for health systems and provider networks.
As part of the agreement, ColumbiaDoctors will leverage the DocASAP platform to attract new patients and continue engaging them to increase satisfaction and forge long-term relationships between patients and providers. ColumbiaDoctors is affiliated with NewYork-Presbyterian, one of the best hospitals in the nation and number one in New York.
The DocASAP online schedulging platform will allow ColumbiaDoctors to better serve its patients including:
– Increase market reach, allowing patients to find and book online across their preferred internet pathways, via desktop or mobile
– Transform complex scheduling for specialists, making it easier for patients to easily self- schedule with medical sub-specialists and imaging services
“The consumerization of care has created a major shift in how patients access care and how doctors maintain a digital relationship with patients. ColumbiaDoctors is a model physician group that understands this change and the need to provide quality patient care at every point of access, including the moments before they even come into the office,” said Puneet Maheshwari, CEO of DocASAP. “With the ability to provide timely, easy and accurate access to physicians based on real-time availability through our platform, ColumbiaDoctors will be able to align supply with demand, elevating patient access, engagement and satisfaction.”
DocASAP currently operates in 34 states across the nation, connecting healthcare providers and patients across the country and powering digital pathways that cover more than 40 million unique visitors per month. The convenient booking capabilities have led to a 15 percent reduction in call volumes for providers. The platform’s active engagement capabilities have also reduced health system client no-show rates by 20 percent in comparison to phone-booked appointments.