While traditional communication channels remain popular among older patients, the next generation of younger patients known as millennials are interested in utilizing more digital health tools to enhance their patient experience, according to a recent Salesforce report. The “State of the Connected Patient” report, which surveyed more than 1,700 Americans who have health insurance and a primary care doctor to examines how patients are currently connecting with their providers, as well as their technology requests for the future.
The report found Americans on average see their doctor three times a year, have 2.5 doctors overseeing some aspect of their health care and are confident that their doctors are sharing their health records across the caregiver system (76% agree). However, when the scope of the survey was narrowed down to the millennials (defined as currently aged 18-34), whose viewpoints are likely to shape future of digital health and patient engagement.
The infographic shown below illustrates key findings from the state of the connected patient report: