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Survey: Use of Patient Engagement Support Tools Low among Physicians

by Jasmine Pennic 05/17/2013 6 Comments

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Recent Deloitte physician survey reveals overall access to, or use of patient engagement support tools is low among physicians. 

According to a recent Deloitte Center for Health Solutions 2013 Survey of U.S. Physicians found that the overall access to, or use of patient support tools is low among all physicians showing gaps in communication channels between physicians and their patients.

Based on an online survey of 613 U.S. primary care and specialist physicians, the report assesses physicians’ current use and overall views of electronic health records (EHRs), patient support tools, and mobile health technologies.

With patient engagement playing an increasing role in Meaningful Use requirements, providers must improve their patient interactions to ensure consumers are an active participant in their own care management. Despite the Meaningful Use incentives, physicians still wane in utilizing patient support tools.

According to the survey, the use of patient support tools by physicians in practices with an EHR meeting Meaningful Use stage 1 increased compared to practices that has not meet MU stage 1 requirements.

Use of patient support tools

Practice has an EHR meeting MU Stage 1 requirements

Practice does not have an EHR meeting MU Stage 1 requirements

Communicate with consumers using email/texts

37%

27%

Online consumer visit scheduling/test results access

31%

10%

Direct consumers to online health care content

30%

17%

Online consumer prescription refills

26%

5%

Mobile consumer visit scheduling, test results and medical records

access, or payment-making

19%

2%

Telemedicine used for follow-up or diagnostic visits with consumers

18%

10%

Online prices for routine transactions for consumers

5%

1%

Overall report key findings: 

  • 73% of U.S. physicians believe that health IT adoption will improve care quality in the long run
  • 71% of believe that health IT adoption ultimately will result in higher costs
  • About 60% believe that hospital-physician relationships will suffer as hospitals comply with the requirements of the meaningful use program.

Mobile health report key findings: 

  • 43 percent of doctors use smartphones or tablets for clinical purposes
  • 44 percent  of doctors said that their work doesn’t provide mobile devices and they’re unwilling to use their own,
  • 29 percent were concerned about patient privacy
  • 26 percent said the apps and programs available weren’t suited to their needs
  • 22 percent of the non-users indicated a plan to use mobile health technology in the future

To learn more, please download the report

Image credit: Anoto AB via cc

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